We performed a comparison between IBM BPM, MEGA HOPEX, and Tungsten TotalAgility based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM)."They have some quick-win programs that are designed to come in, they'll bring a developer in and they'll work with your developer to get you started. That's what we did and that worked really great. We got an understanding of the product, we got an understanding of how to deploy the product. And when we were done with that engagement, we were off and running."
"Our customers use the solution as a workflow platform to manage their processes."
"Enabled us to convert most of the paper-based work into an automated workflow process, and some of them were converted into straight-through processing, with no human interaction involved whatsoever."
"The system integration layer is valuable because this enables an organization to create a single point where all the key organizational master data is held in different IT applications across different functions, that can be accessed and updated."
"Responsive Portal + Process Federation Server. This set of solutions offers a unified worklist to our customers."
"Everything is coupled together and comes as one solution."
"We have used a lot of out-of-the-box reporting on the process performance metrics. We have been able to make suggested changes to staff for this role or streamlining by eliminate some activities where people were not requiring a lot of work in the first place."
"It continues to keep up with the changing needs of the business. That is the strong value proposition of BPM. It's not a one-time automation."
"Customer support is fantastic. They are very helpful whenever we get on the line with the support team."
"The tool is very simple and intuitive to use."
"I find the IT portfolio management very valuable and helpful."
"The solution is scalable. If a company needs to expand it, it's completely possible to do so."
"The initial setup was straightforward. With configuration, customizing or prepping the data and deployment, it took about one year to set up. We only needed two people to deploy and maintain the solution: one business architect and someone who specializes in customization and operations."
"The most valuable feature is that the software controls everything from a single management window."
"The most valuable feature for this solution is the automatic updating and propagation of changes across the system."
"We use the portfolio management feature heavily."
"Kofax TotalAgility is stable."
"The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development."
"The tool is low code which saves you from a developer."
"Kofax is very easy to use, UI-friendly and allows easy data extraction."
"It is user-friendly and has good documentation. It's good for developing communication and has a lot of the APIs needed for this purpose. There aren't a lot of software options available from this time period; this is the only one from 2013 that has this concept of microservices."
"Data extraction and auto-classification are great features."
"Essentially, Kofax TotalAgility as a whole is quite nice. As of now, we've only been able to use and explore its document classification and extraction capabilities. We haven't explored and used the case management capability yet, but the scan and capture capabilities we've been using heavily and those are quite good. Our solutions are mainly around those areas of Kofax TotalAgility. We haven't explored the product a lot, but the capabilities we've explored are good."
"What I find most valuable in Kofax TotalAgility is its OCR feature. I also find its workflow and business process management capabilities valuable. Kofax TotalAgility also has good integration with other solutions and has an API call feature."
"The initial setup process is complex for basic users."
"The debugging needs improvement. There is some confusion surrounding the debugging."
"There are a few areas, like triggering mechanisms, externally exposed variables, and changing its values."
"Stability wavers. We have some opportunities for improvement in this space, especially as we approach our target volume of a million transactions a day. It is tough, because it is not necessarily the product. It is more around the platform and infrastructure to support it, so the connectivity to the database, web sessions, and reverse proxies in front of that."
"The solution can improve integration with SAP, CRM, and Salesforce, which is not capital-intensive."
"You must have good experience to work with it. It is not that easy. Its installation is complex, especially in the new version for business automation, and it could be improved. It has a safety application embedded inside it, and you need to do a lot of configuration to install it. I have been working for two days to resolve an issue."
"IBM BPM's UI is an area with shortcomings where improvements are required."
"Process Server is no more available than new products out there, but in general IBM has a high cost and complex setup."
"It takes a long time to learn how to use HOPEX. It's hard to work with it because the user interface is bad. For example, if you want to build a complex system diagram, you need a lot of knowledge to do this correctly and make it readable. In MEGA, you need to create a report and it takes a long time to publish it. The publishing is offline. With RDoC, everything is online."
"I would like to see more regular updates released."
"They do tend to push people to their professional services, instead of helping the customers with their problems. I understand this is their business. At the same time, however, they need to work on fact sheets or offer some program to help the customers who want to implement it themselves and to make it run properly in their environment."
"MEGA HOPEX's problem is that it is expensive, but it's a fantastic tool."
"Scalability can be a problem sometimes."
"The training materials and learning process need improvement."
"It has a data domain where we load our data objects onto the tool but doesn't provide data governance capabilities such as cleansing or validating data."
"The solution lacks additional models compared to other tools."
"It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize."
"Sometimes there isn't enough accuracy when it comes to extracts."
"The one thing I would like to see more of right now: is a simplified form creation. That would be the most significant improvement I would like to see in their product."
"Table line item extraction is not possible through Quick Capture."
"Kofax TotalAgility could improve the OTR engine. The page OTR engine is not accurate in predicting the data properly. If you provide many features which are good for business process management without an accurate OTR engine people will not want it."
"They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some improvement."
"Room for improvement would be better OCR functionality in terms of Arabic OCR. There should be better accuracy."
"Kofax TotalAgility is quite vast and complex as a product. We came from Kofax Capture and Kofax Transformation, then we started learning Kofax TotalAgility, so there are a lot of things that were quite straightforward in the Kofax Capture and Kofax Transformation cross-motion modules, but to do those in Kofax TotalAgility was a bit more complex or quite long-winded and could be improved. In the next release of Kofax TotalAgility, it would be good to have a straightforward low-code or no-code process because there were instances we struggled with having to put logic into a script or a .NET script, then calling that script, instead of the process being low-code, no-code."
