We performed a comparison between Nagios XI, SolarWinds NPM, and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The most valuable feature is the dashboard, where I can have a single screen that provides a summary for hundreds of servers."
"Nagios XI is stable."
"The installation is no problem. I've installed Nagios several times."
"I can monitor a phone on a desk to very big servers of any company."
"Nagios allows us to configure any device so that we can send pager alerts when people don't have access to emails. It also allows us to schedule downtime and maintenance."
"The most useful aspect of this solution is the ability to customize it for the client agent."
"The most valuable feature of Nagios XI is customization. We can customize based on our requirements. We can do modifications and implement a lot of scripts. Additionally, it is easy to use."
"The most valuable feature is its support for different types of devices, where it can use all of the equipment that you need."
"The solution is stable and reliable."
"The SolarWinds NPM framework, upon which most of their flagship products are built, empowers a wide variety of admins and users to quickly find value in their installed products."
"As we look to add more servers to our virtual environment and to understand the impact, the solution allows us to dig into the historical charts related to capacity planning."
"The initial setup is easy."
"The people in technical support are very good."
"Can easily be interconnected with other management systems."
"It's a very good tool and a very stable tool."
"The solution is very user-friendly."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"The interface could be more user-friendly."
"Nagios XI can improve network and hardware monitoring, these parameters should be simplified to allow usage for monitoring. Additionally, if there was automatic reporting it would be helpful."
"The installation and monitoring need improvement."
"The Configuration Wizard needs improvement, because not all vendors are present."
"I would like to see more customization in the network map because it is a bit tricky to use it."
"We'd like to see more integration capabilities."
"We often need to develop custom plugins to get Nagios to work the way we want it to work because the features we need are not always available in Nagios."
"I would like to see support for notification via SMS."
"There isn't support available to us as they don't offer support in our country."
"An area for improvement would be the use of modular licenses, which are not practical for big clients."
"GUI needs improvement with a more graphical dashboard."
"Each model has different features, so clients need to purchase a separate model for SQL monitoring, database monitoring, network traffic analyzer, HTTP traffic, etc. So each feature they need is in a different model, but customers would prefer an all-in-one solution."
"It would be nice if SolarWinds could have a polling engine on the site that would collect the reporting and then manage everything itself."
"They need to work on their automation and automatically discover devices. They are not very good at automatically discovering devices."
"There needs to be more integration of widgets, especially for reporting purposes."
"SolarWinds NPM needs to increase its elements. One polling engine can only support 10,000 elements then it becomes slow. There are limitations even if you have the full SLX version license."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
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