In a meshed environment, the handoff between access points is sometimes not smooth when users are mobile. For example, a connection is occasionally interrupted when a user takes their laptop from the gym to the cafeteria. 

Sometimes there's not a seamless handoff. Services are interrupted,  so you need to wait until you're found again and reconnect to the wireless. I call that a meshed network. This issue isn't unique to Aruba. It's a problem with Meraki or any of the other wireless vendors.

It could be several things. You might have too many users in a given location could create bandwidth issues, so it disconnects somebody quicker to allow someone else. There could also be physical barriers like steel-reinforced walls between different areas, so your signal is interrupted as you travel around a corner.

The product needs to improve with the area revolving around its ability to pinpoint the locations of devices. The product offers a feature that pinpoints where the devices are to help users find them easily if they want to know where a laptop or tablet is, but it is a feature that needs improvements due to some shortcomings. The product helps detect which building a particular device is kept in, but it does not provide information on the floor or room in which the device is stored.

The product needs some simplification of the configuration for their security tools or for SD-WAN, specifically. We call it SD-WAN. They need automation wizards and things like that, including macros.

There’s a bit of complexity in the initial setup.

The customization options could be improved.

The pricing could be a bit lower. 

There are some minor bugs or errors when using the Huawei access controller. 

The solution should offer a laboratory view for emulations and simulations like Cisco or Huawei.

The scalability can be improved.

The support can be improved, especially in India, since whenever I require support, it takes some time.

What needs to improve in Aruba Networks Wireless WAN is the support because it takes quite a long time for the support team to resolve issues. Whenever a new version or update is released, my company sees many bugs and issues, so that is another area for improvement as well.

There aren’t really any large improvements necessary. There are smaller improvements we request, however, they are communicated directly. We are not an end-customer. We use our direct channels.

The initial setup is complex.

The internet signal and the connection can be better. Previously, the solution had to be restarted if more than two users were using it at the same time. 

Configuration User Interface could be enhanced further to easy to understand what kind of effects will be.

The product should improve Aruba Central.

Support is a little expensive. It's also a little tricky to configure Aruba sometimes. For example, if we want to whitelist a device, it works in unexpected ways. I want to allow this device to connect somewhere, and it lets it connect to any device in the network.

Let's say I want to allow my phone to connect to the network printer, but if I add my phone to the white list, I automatically allow my phone to connect to any other devices, and it's not secure.

We do not have direct access to Aruba’s Mesh portal. We have to establish the connection through VMware for the same. They could improve this particular area.

The price for the license could be a bit improved since it is the only area with an issue.

They have to work on their Aruba Central cloud platform. There are still some glitches such as not showing proper user details.

When we removed the AP from the Aruba Central cloud, it showed up as being connected to Aruba Central. They need to fix these issues.

I would like to see artificial intelligence and machine learning in the next release. Other vendors already have artificial intelligence and machine learning capabilities in their cloud platform-based wireless solutions.

This solution needs different models that are more specialized for certain customers.

The product sometimes hangs during rush hour. For example, if concurrency is 500, it might hang once every 100 times. Similarly, the product is not stackable each time. There's no special box for clustering, while other vendors have that. Clustering can virtually utilize all the switches as one switch, giving customers more scalability.

Finally, it would be better for customers if Aruba provided more license options, like 5-year licenses, for example, and at a lower price. Customers don't like to pay from time to time for service for the product.

There is room for improvement in the pricing, it's quite a premium. There are a few other brands that are coming up which are offering lower pricing. So maybe Aruba could think about being a more competitive price point.

Device integration has room for improvement in Aruba Networks Wireless WAN. However, there has been a development where the access point can be deployed through cloud-based controllers. It can connect via the internet and doesn't require MPS connectivity, but that can be improved further.

It is a little bit cumbersome to configure. If you're designing a WLAN and you want to do and cover certain types of clients, you really have to know different settings and how they interact with one another. If they could automate that so that if you are designing for one type of equipment, you could, in essence, run a wizard. That would certainly save on a lot of calls to tech support.

We're not very sophisticated with it. We just use the wireless and it just does what we need it to.

It works. We don't look at it any deeper than that and don't find any features ar missing. 

We had one problem with one of our remote sites. We opened up a ticket and it turned out there was a problem with one of the end users' desktop. It needed to be patched and support was very good about it. They told us about it and we did it and it worked. It was nothing to do with the product itself, really. 

When it comes to configuring rules for file security tests, any issues that arise can be referred to as "glitches". Despite the extensive configurations required, the process itself is not overly complicated.

Because we work out of Pakistan, we sometimes have to deploy this solution in areas with a lot of dust. So, it would be great if Aruba improves the environmental hardware materials to mitigate troubleshooting and decrease the amount of dust it accumulates.

Aruba Networks Wireless WAN could improve the solution availability. The selection of mounting hardware for the various radios is limited and poor. Often, you have to create and manufacture your own mounting hardware in certain situations. 

The specific information available for external dB gain antennas is virtually non-existent or poor. You have to do a lot of research to find out what external antennas are going to suit your environment. Aruba Networks Wireless WAN doesn't do a good job of helping, and that's one of their downfalls.

If you're using external antennas, you want to accomplish some gain by using external antennas. There's not a lot of information specific to Aruba Networks Wireless WAN, even on the Aruba platform, that provides you with solid information and recommendations about antennas that would best suit their solution.

We'd like to have a bit more artificial intelligence incorporated into existing products. It would give them more market gain and make their product more robust. 

The solution has bugs. It really has bugs, and you have to wait until it happens, then you realize it. The aforementioned area can be considered for improvement.

Not too long ago, Aruba was purchased by Hewlett-Packard. They must be still going through the integration because their websites are not really integrated together well, so it makes it hard to find documentation. I'm assuming it's going to get better, but right now, the integration between the support that you are getting from Hewlett-Packard, which is the parent company, and Aruba, they're not meshing together. That's one problem that I found. 

Aruba Central, because it's cloud-based (you're going to have this all the time with cloud-based solutions), there's going to be some sort of a lag between what you're seeing on the screen and what you're experiencing on-site.

With Aruba, you have more ability to see what's going on, but because you have more ability to see what's going on, it exacerbates the physical distance and the time-distance between what you're seeing in the cloud, and what you're seeing on-site. For example, they have a lot of tools for dynamic channel and power-out allocation. When you're dealing with something on-site, what you're seeing is more real-time. Maybe as I get used to working with Aruba, I'll be able to get in sync with what's happening in real-time, and with what I'm actually seeing on the product and the cloud.

Sometimes, the configuration part of Aruba Networks Wireless WAN can be complex, and if you fail to understand the product at once, you may not even know about some features that you can apply to your network, and they may go unused. The guidance part of the solution is not clear.

I believe that Aruba has released a new OS called ArubaOS 10. The guidance part of the product regarding what makes it different from others and what its benefits are for users are areas that are not really clear.

Aruba Networks Wireless WAN is expensive. 

I don't have anything to complain about. 

We'd like to have more security.

If they provided more updates that would be ideal. 

It worked as delivered, and therefore, there's nothing to really add. If you were asking me what they could do better, unfortunately, I quite honestly can't think of anything right now. It doesn't mean that if I was in the middle of using it, there isn't something that would be annoying to me. However, right now, it’s absolutely fine.

The integration, pricing, and configuration could always be improved upon.

The solution's technical support service could be better.

Aruba's technical support has room for improvement. Currently, their response time is slow.

The issue is that we are unable to update it because we lack the necessary permissions. We set up the website, but we don't have permission to download the software.

I would like to have the option, to log in by clear code.

From the commercial-side the pricing side is fine but in other aspects, it could be lowered. 

I'm looking forward to the release of AirWave 10.

The dashboards can be made much more useful.

Technical support is important to me and I feel that it is something that can be improved.

I would like to see support for SD-WAN.

The inclusion of firewall features would be an improvement.

We have had stability issues with some types of portable devices.

The support needs improvement because it is not very good in terms of response time. It takes to long to resolve issues.

In some models, you need to buy the antenna separately. They should put the antenna in the box and make it a full product. The non-antenna option does not work as well. Also, if you're not very aware, you might just buy the model that doesn't include the antenna and then you have to wait for a very long time for the antenna to arrive. It's not a good idea to sell it without the antenna. It's an unnecessary additional cost.

The initial setup has a lot of options, which makes it very versatile yet very complicated to install. There should be two modes: a basic mode and then a more advanced mode to help make implementation easier. Most of the time, if it's a small installation, you don't need the complexity. You shouldn't need higher expertise in order to install a couple of access points in a single place.

The wireless options could be improved to expand the set of features. From a switching perspective, there should be a little more flexibility so there are opportunities to use a broader variety of switch models compared to competing product options. I don't really know specifically what they need to have and improve, just that they continue to keep up with emerging technologies and continue to expand the capabilities of their services.

The management software. The graphical user interface could do with some improvement, a bit of decluttering.

The pricing for the Aruba Wireless WAN should be improved.

In the next release, the security should be improved by including support for WPA3.

The solution would be improved with a better interface.

Something that needs to be improved is the integration.