I'm the BMC (Baseboard Management Controller) business unit manager in my company. I know every little thing about my competitors and their products in order to have success selling products.

Earlier we were not relying on Remedyforce but BMC recently made a significant investment in Remedyforce. The name is changed and it is called BMC Helix Remedyforce. It is built on the Salesforce Platform, which is a well-established cloud platform. Recently, they decided to provide more features. It has now chatbots. They provide BMC discovery for the cloud as well. These two features were always available in BMC but it was only for Remedy IT service management — the enterprise solution. Now they make them available to be integrated to work with Remedyforce which makes Remedyforce a very strong solution. 

We're actually moving over to BMC Helix at this point.

Yes, Microsoft System Center Service Manager. I used the Incident management, service management, and reporting module of MS SCSM. I found MS SCSM unstable solutions. It takes too much time to generate a report, if you are extracting the report and doing other tasks then it will be hanged or crash your system. Hard to customize. Not so user-friendly a solution.

Before joining this company, I used an HP product, but I do not recall the name of it. Compared with HP, BMC is much better.

I don't have any experience working with a different solution.

We migrated various solution to Remedyforce for the purpose of standardization.

No.  

Our company had previously used BMC Remedy 7, and it had became very outdated. It was also unfriendly to customize. 

We did use a different solution prior to BMC Remedyforce, but we switched because it wasn't easily customizable and we had trouble onboarding it. Basically, Remedyforce is a more powerful product.