BMC Remedyforce Primary Use Case

Abdullah_Smadi
Business Unit Manager at Magnoos Information Systems
My primary use case for Remedyforce is for clients who do not have a requirement on the CMDB (Configuration Management Database). When I'm talking about a requirement, I'm talking about things like federation and reconciliation requirements. This gap is one of the reasons I started looking at Remedyforce as a potential solution. The second reason for choosing this is when the client size is medium to small — not truly enterprise. Medium-sized companies in my view means that the support staff is around 10 to 30 members. That is just the number of support staff, not end-users. There should also be about 50 to 100 servers. A third component is when there are no critical integrations — we call them huge integrations. There are two kinds of integration. First, there is very straightforward integration where I need to connect to an active directory and, for example, read the people detail. The second is more complicated integrations. For example, a client might ask to do provisioning on the active directory, or they may want to do updates like bidirectional integration. Remedyforce is not built for this type of thing. The product as of yet was not built to handle complex requirements. When it comes to complex requirements, we have to be honest with the client. It is as if they buy a cheaper car and try to make it into a Ferrari. We have other remedies for this situation, Helix Remedy. It is a Ferrari. Remedyforce is not the Ferrari. View full review »
reviewer1295004
Manager at a manufacturing company with 10,001+ employees
We primarily use the solution to record IT events and instances. For example, if someone is working within the office but suddenly their test op doesn't work, they'll call the IT service support desk and the desk will take the call and record the instance on the Remedy system. We'll also use this system to record and send out notifications to all related staff so that they know about the status of relevant activities and tasks. View full review »
reviewer1458420
Executive Director at a financial services firm with 10,001+ employees
We primarily use the solution for BD. It's providing service delivery and essentially servicing our end customers in terms of problem management, incident management, and basically ongoing support for our end customers. We also use the solution just internally for employees as IT service management. These are the two primary use cases that we have internally for this product. View full review »
Learn what your peers think about BMC Remedyforce. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
454,950 professionals have used our research since 2012.
reviewer1068561
Business analyst / Consultant at a consultancy with 1,001-5,000 employees
I primarily use asset management, the console parcel, and the CMDB functionalities. It's mainly for search and to verify access. I also use it to update attributes and relationships. Currently, we are mainly using it for the change management process, for example, for planning and bringing forth approval process changes (that are open and assigned to our team). Occasionally it is also used for incident management. View full review »
Adnan Naseem
Jr Software Consultant at a tech services company with 201-500 employees
We primarily use the product for our banking solution. I use it as a way for customers to open their tickets and resolve problems that are related to their banking, both internal and external. View full review »
reviewer794289
Principal Solutions Architect at a tech services company with 51-200 employees
We use Remedyforce for our IT helpdesk. For our internal users, it keeps track of incidents. We are also a system integrator and this is one of the products that we implement for our clients. View full review »
reviewer1261245
OS3 Product Development Lead at a comms service provider with 11-50 employees
Since it's a built application based on Remedy, we use it for Telcos. It's an application developed for telecommunications companies. View full review »
Shaun Blagdon
Chief Technology Officer at a tech services company with 201-500 employees
We are using this solution to track incident management, problem management, and change management. View full review »
Learn what your peers think about BMC Remedyforce. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
454,950 professionals have used our research since 2012.