BMC Remedyforce Reviews

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Abdullah_Smadi
Real User
Business Unit Manager at Magnoos Information Systems
Oct 28 2019

What is most valuable?

There are several excellent features that I find valuable in the product. The self-service portal, knowledge management, and the CMDB from the last version are the best of these. Previously CMDB was the worst feature. Now they improved it… more»

What needs improvement?

Of course, there are features that can be added, improved and enhanced in any product. I would like to see the CMDB feature include federation in the consideration engine. That would be the number one enhancement I would like. Number two… more»

What's my experience with pricing, setup cost, and licensing?

This product is very inexpensive. It is subscription-based on yearly contracts. My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and… more»

Which solution did I use previously and why did I switch?

I'm the BMC (Baseboard Management Controller) business unit manager in my company. I know every little thing about my competitors and their products in order to have success selling products. Earlier we were not relying on Remedyforce but… more»

What other advice do I have?

On the cloud, BMC is a leader. Even now they are introducing AI as part of their platform. Any platform that you have in the cloud with them, you'll have IBM Watson built-in with it. The chatbot used in Remedyforce is AI-based using IBM… more»
Real User
Manager at a manufacturing company with 10,001+ employees
Mar 06 2020

What is most valuable?

The solution is very good at integrating systems. The solution is very stable. There are good alarm systems in place. When something goes wrong, or some switch has a problem, Remedyforce can recognize it and send alerts to the operator.

What needs improvement?

The monitoring system could be improved. It would be helpful if the solution was more open-source so that there is more community content available. It's hard to find information about the solution online. We'll sometimes use the internet… more»

What's my experience with pricing, setup cost, and licensing?

The licensing model is complex. For example, some parts are based on the company (how many people use it) and some parts are based on the service model. It differs.

Which solution did I use previously and why did I switch?

Before joining this company, I used an HP product, but I do not recall the name of it. Compared with HP, BMC is much better.

What other advice do I have?

We have around 500 people in our company and at least half of them will come in contact with this software daily. I don't think too many people are very familiar with it, however, because it has to be updated continually to accommodate some… more»
Learn what your peers think about BMC Remedyforce. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,468 professionals have used our research since 2012.
Consultant
Business analyst / Consultant at a consultancy with 1,001-5,000 employees
Mar 04 2020

What is most valuable?

I can't think of a single feature I like on the solution.

What needs improvement?

I don't like the product at all. It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad. The solution needs a mobile… more»

Which solution did I use previously and why did I switch?

I don't have any experience working with a different solution.

What other advice do I have?

I don't really know what deployment model is used within the organization as I'm not an employee of the company that uses BMC. I work there as a consultant. I don't really know the details about the architecture. I would advise other companies to take the time to make sure this product is really… more»
Adnan Naseem
Consultant
Jr Software Consultant at a tech services company with 201-500 employees
Feb 19 2020

What is most valuable?

The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips. The solution offers the best ticketing incident regiment as well.

What needs improvement?

The solution's technical support is in need of a lot of improvement. The pricing of the solution is quite high. It would be ideal if they could adjust it to make it more affordable. The fees on our management engine, in particular, are… more»

What's my experience with pricing, setup cost, and licensing?

The solution is costly. I'm not sure of the exact costs, however. I'm sure that the solution is more expensive than competitors such as ManageEngine.

What other advice do I have?

I'd warn others that when it comes to implementing Remedyforce, they should be aware there may be fees involved. I'd rate the solution seven out of ten. If they had better documentation and better technical support, I would rate them… more»

Which other solutions did I evaluate?

I'm unsure if we evaluated another solution before choosing this one.
Real User
Service Assurance Manager at a comms service provider with 10,001+ employees
Jan 29 2020

What is most valuable?

The interface and customization are the solution's most valuable features.

What needs improvement?

The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution. The solution should introduce more AI and more automation. It would be an overall benefit to the product as a whole.

What other advice do I have?

I am an internal auditor, so I cannot reveal much information in terms of my current organization's structure. I'd strongly recommend the solution to others. I'd rate it nine out of ten.
Real User
OS3 Product Development Lead at a comms service provider with 11-50 employees
Jan 26 2020

What needs improvement?

They're only just beginning to use less API now on version 19.08, and they need to include more high-end technology, different languages, the kinds of things they haven't yet included in the product that could improve it. Additional features they could include would be to improve the content with better technologies, higher-end technologies, that kind of thing. The interface could be improved, I'd… more»

What's my experience with pricing, setup cost, and licensing?

The cost is quite high but since they are one of the big four companies for this type of development platform, I think the price is okay. But I'm not the right person to talk because I'm not a CEO.

What other advice do I have?

I would rate this product an eight out of 10.

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User Assessments By Topic About BMC Remedyforce

Learn what your peers think about BMC Remedyforce. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,468 professionals have used our research since 2012.

BMC Remedyforce Questions

What is BMC Remedyforce?

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

Built with speed and flexibility in mind

  • Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
  • Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
  • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
  • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
  • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing


Also known as
Remedyforce
BMC Remedyforce customers

Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21

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