BMC Remedyforce Reviews

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Abdullah_Smadi
Real User
Business Unit Manager at Magnoos Information Systems
Oct 28 2019

What is most valuable?

There are several excellent features that I find valuable in the product. The self-service portal, knowledge management, and the CMDB from the last version are the best of these. Previously CMDB was the worst feature. Now they improved it… more»

What needs improvement?

Of course, there are features that can be added, improved and enhanced in any product. I would like to see the CMDB feature include federation in the consideration engine. That would be the number one enhancement I would like. Number two… more»

What's my experience with pricing, setup cost, and licensing?

This product is very inexpensive. It is subscription-based on yearly contracts. My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and… more»

Which solution did I use previously and why did I switch?

I'm the BMC (Baseboard Management Controller) business unit manager in my company. I know every little thing about my competitors and their products in order to have success selling products. Earlier we were not relying on Remedyforce but… more»

What other advice do I have?

On the cloud, BMC is a leader. Even now they are introducing AI as part of their platform. Any platform that you have in the cloud with them, you'll have IBM Watson built-in with it. The chatbot used in Remedyforce is AI-based using IBM… more»
User
Consultant at a tech services company with 501-1,000 employees
Jun 10 2018

What do you think of BMC Remedyforce?

What is our primary use case?

We are using BMC Remedyforce for IT, as well as for the HR service desk of our company for the last two years, effectively.

How has it helped my organization?

ITIL best practices and smart practices are efficient in calculating the performance of services provided. 

What is most valuable?

Incident management Change management Service request management CMDB Configuration management Dashboards Analytics Chat

What needs improvement?

There should be filtered criteria, like workflow rules, in service request conditions. There should be some tool to move SRD and SLA from the sandbox to production.

For how long have I used the solution?

One to three years.

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BMC Remedyforce Questions

What is BMC Remedyforce?

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

Built with speed and flexibility in mind

  • Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
  • Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
  • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
  • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
  • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing


Also known as
Remedyforce
BMC Remedyforce customers

Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21

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