BMC Remedyforce Reviews

Filter by:Reset all filters
industry
Filter Unavailable
Company Size
Filter Unavailable
Job Level
Filter Unavailable
rating
Filter Unavailable
Jasmin Kooiman
Real User
Technology Process Analyst at a tech vendor with 201-500 employees
Dec 12 2017

What is most valuable?

There are many advantages that we have found with Remedyforce, one of which is the record linking functionality. This allows us to look back at... more»

How has it helped my organization?

Prior to Remedyforce, our company did not have a software package to manage all items related to issues and changes happening in our production... more»

What needs improvement?

In the background, there are limitations with what the automation can/cannot do (i.e., flows will error after looping through a 100 records).... more»

What's my experience with pricing, setup cost, and licensing??

BMC Remedyforce is extremely reasonable when talking about licensing costs. For an entire IPCM system and Self Service ticketing system, you... more»

Which other solutions did I evaluate??

No.
Joshua Lenning
Real User
RemedyForce Administrator at a retailer
Dec 12 2017

What is most valuable?

The console offers a clean UI for managing records and maintaining a history for each record. We find our staff is able... more»

How has it helped my organization?

Remedyforce has greatly improved our company's ability to accurately track and create new records. Incidents can be... more»

What needs improvement?

The tool is not missing any major features. A customer could benefit from additional Service Portal development.

What's my experience with pricing, setup cost, and licensing??

The cost may be higher, but it is backed up by the great product and superb customer service. Licensing should be... more»

Which other solutions did I evaluate??

Our company had previously used BMC Remedy 7, and it had became very outdated. It was also unfriendly to customize.

What other advice do I have??

Make sure BMC Remedyforce offers what you are looking for, and if it does, I highly recommend it to companies looking... more»
Find out what your peers are saying about BMC, ServiceNow, Salesforce and others in Help Desk Software.
291,767 professionals have used our research since 2012.
reviewer788007
User
User at a construction company with 10,001+ employees
Jan 16 2018

What is most valuable?

Remedyforce offers good reporting capabilities. Getting the right information is the key to understanding and... more»

How has it helped my organization?

Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other... more»

What needs improvement?

* Improve the out-of-the-box ITIL compliance, which would be great for new customers. * More flexible ways to change... more»

What's my experience with pricing, setup cost, and licensing??

It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be... more»

Which other solutions did I evaluate??

We migrated various solution to Remedyforce for the purpose of standardization.

What other advice do I have??

Remedyforce is a good tool, but lacks out-ot-the-box functionalities. Planning ahead can save a lot of money and effort.
vikramkale942
User
Consultant at a tech services company with 501-1,000 employees
Jun 10 2018

What do you think of BMC Remedyforce?

Primary Use Case: We are using BMC Remedyforce for IT, as well as for the HR service desk of our company for the last two years, effectively. • Improvements to My Organization: ITIL best practices and smart practices are efficient in calculating the performance of services provided.  • Valuable Features: Incident management Change management Service request management CMDB Configuration management Dashboards Analytics Chat • Room for Improvement: There should be filtered criteria, like workflow rules, in service request conditions. There should be some tool to move SRD and SLA from the sandbox to production. • Use of Solution: One to three years.

Articles

User Assessments By Topic About BMC Remedyforce

Find out what your peers are saying about BMC, ServiceNow, Salesforce and others in Help Desk Software.
291,767 professionals have used our research since 2012.

BMC Remedyforce Questions

BMC Remedyforce Projects By Members

BMC Remedyforce Consultants

What is BMC Remedyforce?

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

Built with speed and flexibility in mind

  • Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
  • Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
  • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
  • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
  • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing


Also known as
Remedyforce
BMC Remedyforce customers

Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21

BUYER'S GUIDE
Not sure which Help Desk Software solution is right for you?

Download our free Help Desk Software Report and find out what your peers are saying about BMC, ServiceNow, Salesforce, and more!

Sign Up with Email