CA Performance Management Other Advice

Travis Blablack
Manager Network Operations at a energy/utilities company with 10,001+ employees
In terms of criteria when selecting a vendor, for us, one of the most important is our partnership and their strategic outlook. A tool's a tool. You can buy a hammer that looks like a little different from the other one, but they all effectively do the same thing. Which is not to say that this tool doesn't have its benefits. There was a reason we selected it. But I think having a strategic partnership with a vendor, over the long term, has an interest in making your business successful. We have long-standing relationships, and that was a positive when it came time to make a decision. I would say it's a solid eight out of 10 right now. Given our success in our presentation and our being able to use it right away, I think that the capabilities that it brought to our business - we were able to replicate the capabilities that we had in our old environment, almost immediately. And then we were able to realize the additional features, the native reporting, the additional baselining in our environment. We started to be able to use enhancements over our previous tool set right away. For any tool to come in and be able to do what the business needs and what it has been using, foundationally, is the requirement for it to be considered successful. For us, it was a little bit more than just successful, because not only did we replicate the capabilities that we had, but we were also able to realize some of those additional features. My tenure with the tool probably doesn't give me enough time yet to say it's a 10 out of 10. I do have more expectations for the tool. As it continues to scale, to meet our requirements, as we're able to bring in additional legacy technologies to baseline, with time maybe it could be a 10. But I think today it's very successful and we're getting a lot of use out of it. As we continue to bring the new operation technologies that are out there, as we see how long this manager is able to incorporate these new technologies, in addition to the legacy stuff that has been around, then... One of the things I mentioned in our discussion earlier, the discussion of certification transparency, I don't want to have to go build a model so that the tool can discover and give me relevant information and then I can take action. The ability for this tool to be able to discover and communicate with those new technologies that are coming is going to be one of the areas we're going to be watching. This solution is definitely worth an evaluation, whatever portfolio - whether it's data networks, or telecommunication, wireless - I think that my coaching or recommendation would be: Don't overlook this tool just because it's incumbent, it's a big name, it's a tier-one brand. There is a cost when you try to cut costs. Nothing is free, you get what you pay for, and I think this solution has paid us full dividends. View full review »
Supervisor Of Event Management And Monitoring at a insurance company with 1,001-5,000 employees
Kick the tires and get under the hood. Provide your use cases upfront, and tell them exactly what you need. Once you do that, it is fine. They will provide you with what you want, and meet your criteria. Lay out everything that you need. Look at the sales person that you are dealing with (the sales engineer). See how knowledgeable they are about their product, and see if it does what they say it will do, and that it is available right now. Do not tell me something is here, then, "Oh, that will be available six months from now." That does me no good. Unless you tell me up front, "We're gonna have this in the future," then I will know. We are still learning it, because there are still features that we need to implement. It is a slow learning process. Right away when you get a tool, you want it to be implemented to actually address the issue that you have at that time. Now, we are looking at it to see what else it can do for us. From when we first got the tool, it was there just to look and discover devices, and tell us if they were just available or not. Now, we are looking at it to say, "Well, we can trend on certain things." Most important criteria when selecting a vendor: * Be able to meet my requirements. * Stability * Price. That makes a difference. View full review »
Network Specialist
I would give Performance Management an eight out of 10, and I might even move that to a nine after I've had a chance to upgrade it to the two or more years' worth of features that have probably been added. It's quite usable. It's quite good to see something graphically, it's a very graphical application. View full review »
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Senior Consultant at a tech services company with 10,001+ employees
You have to think about what you want to capture. You can capture a lot of things, but you have to make sure you capture only the things you need. We have had situations where a customer has said, "We need this, this, and this," - hundreds of parameters. But that would mean their infrastructure needs are growing massively. You have to think about the metrics you really want to capture. You can capture everything, but it doesn't make sense because then you pay a lot for hardware. For our customer with 10,000 devices, there are more than 700 registered users. That doesn't mean 700 users at the same time, but we see 700 registered users using the tool regularly. On the other systems, there are around 200 users, including networking guys, first-line guys, second-line guys, etc. The maintenance for Performance Management is quite easy. You have to do one to two releases a year. Testing it on a test environment takes one to two days. And then we'd need about five to ten days a year for maintenance. We aren't using it as extensively as we could. It could be used more. It's a process to bring it to customers and show them the improvements, especially in the last versions. I would rate the solution a nine out of ten. It could be a little bit easier in the administration or in the creating of new metrics. The really deep-dive administration could be a little bit easier. View full review »
Senior Systems Engineer
If I were to talk to others who are considering this product, I would explain the features, that it's easy to use, and its scalability, stability, and about the capacity it has. I would also tell them that CA is upgrading the versions to stay current in the market, that is done very frequently. Whenever there are changes made - take the example of a Cisco router - if there is a new series of router, CA will include that in the next release. Also, there is a good amount of vendor certification which comes with the product. That's all factory-loaded, no need to load any custom-made files. Most of the metrics are calibrated and captured from the devices based on the defaults available from vendor certification. Considering all these factors, it's really a good and easy product for analyzing your network performance, health status, and the quality of services. I rate it a nine out of 10, only because I still need time to explore it more. It has a lot of good features, but I am still in the learning phase. View full review »
Jeremiah Dinardo
Network Engineer at Wells Fargo
Most important criteria when selecting a vendor: For Wells Fargo, it is being able to handle the size and scalability. Most vendors out there cannot for large enterprises, because we are pretty much a small Telco in our size. Therefore, being able to scale up to 40,000 to 50,000 network devices is extremely important for horizontal scalability and the layout. View full review »
ITSM consultant at a tech services company
CA Performance Management is a solution with different models but the requirements for the basics that you need to install it, are huge. This is not a good solution for small or medium-sized customers. I rate this product a six out of ten. View full review »
Josh Bovee
Senior Network Engineer at Jack Henry & Associates
At this point I would give it an eight out of 10, but that's only because I know of a lot of really cool new stuff that's coming down the line, that's not available yet. So that number is subject to change. View full review »
Distinguished Engineer at a tech vendor with 10,001+ employees
I would say a seven to eight out of 10, because it needs role-based administration. They ceased integrations. That is why I say a seven to eight. View full review »
Infrastructure Services Engineer Sr, Enterprise Network at a insurance company
Instrumentation could take some time, depending how much reporting customization you plan to employ. View full review »
Team Lead at a insurance company with 10,001+ employees
Have an open mind. Look at what it can do for your folks. How fast and how easy it is for them to learn to navigate through the dashboards, and what you can do with the dashboards. View full review »
Consultant at a tech vendor with 11-50 employees
My advice would be start today. The tool is great and is pretty flexible, also for integration in other tools using OpenAPI. I rate it at nine out of 10. It's pretty good in doing the things needed, but there are some small pitfalls which are not necessary. View full review »
Consultant Engineer at a healthcare company with 10,001+ employees
I think the product has matured a lot, and I’m impressed with CA when I hear about new features. The product continues to improve and the future is looking bright. View full review »
Zaldy Biete
Global Network Operations | Infrastructure Services at a healthcare company with 1,001-5,000 employees
You need to have a CA support representative on the call during implementation and upgrade to eliminate issues. View full review »
Find out what your peers are saying about CA (A Broadcom Company), SevOne, SolarWinds and others in IT Infrastructure Monitoring. Updated: November 2019.
382,547 professionals have used our research since 2012.
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