Compare 3CX Live Chat vs. Skype for Business

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3CX Live Chat Logo
9,162 views|7,211 comparisons
Skype for Business Logo
5,805 views|4,646 comparisons
Top Review
Find out what your peers are saying about TeamViewer, Zoom Video Communications, Cisco and others in Virtual Meetings. Updated: September 2021.
536,244 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"We have not had any bugs or glitches, the solution is stable.""3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer.""The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs.""With the reporting feature you can get all the incoming and outgoing call details."

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"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it.""The quality of the meetings is very good.""The most valuable feature is stability.""I use the chat feature to communicate with my staff, which is very helpful.""The calling features are most valuable, especially now as we are working remotely.""I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time.""There are free versions of the solution available.""Making calls and having meetings is easy."

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Cons
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days.""In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this.""The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve.""Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

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"The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue.""We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question.""We have had trouble with scalability when trying to host large meetings.""Going forward, I would like to see better call quality and reliability.""There are issues with the bandwidth, particularly for external meetings,""The integration with Outlook could be improved.""It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating.""The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."

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Pricing and Cost Advice
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license.""There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license.""We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution.""We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

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"The cost of Skype for Business is incorporated into our Office 365 licenses."

More Skype for Business Pricing and Cost Advice »

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Product Features
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
Ranking
8th
out of 59 in Virtual Meetings
Views
9,162
Comparisons
7,211
Reviews
0
Average Words per Review
0
Rating
N/A
5th
out of 59 in Virtual Meetings
Views
5,805
Comparisons
4,646
Reviews
9
Average Words per Review
477
Rating
8.1
Comparisons
Also Known As
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
Learn More
Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.
Offer
Learn more about 3CX Live Chat
Learn more about Skype for Business
Sample Customers
Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Top Industries
REVIEWERS
Comms Service Provider50%
Manufacturing Company13%
Integrator6%
Security Firm6%
VISITORS READING REVIEWS
Comms Service Provider37%
Computer Software Company21%
Government5%
Media Company4%
REVIEWERS
Financial Services Firm32%
Comms Service Provider16%
University11%
Engineering Company11%
VISITORS READING REVIEWS
Comms Service Provider22%
Computer Software Company19%
Government10%
Financial Services Firm6%
Company Size
REVIEWERS
Small Business85%
Midsize Enterprise12%
Large Enterprise3%
REVIEWERS
Small Business30%
Midsize Enterprise23%
Large Enterprise47%
Find out what your peers are saying about TeamViewer, Zoom Video Communications, Cisco and others in Virtual Meetings. Updated: September 2021.
536,244 professionals have used our research since 2012.

3CX Live Chat is ranked 8th in Virtual Meetings with 4 reviews while Skype for Business is ranked 5th in Virtual Meetings with 9 reviews. 3CX Live Chat is rated 9.0, while Skype for Business is rated 8.2. The top reviewer of 3CX Live Chat writes "Is easy to manage and is a very customizable platform". On the other hand, the top reviewer of Skype for Business writes "Much easier and quicker than writing an email to someone and waiting for them to read it". 3CX Live Chat is most compared with Zoom, Cisco VoIP PBX, Yeastar K2, Mitel Communications Director and Siemens OpenScape, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, Cisco Meeting Server and HCL Connections.

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