We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"We have not had any bugs or glitches, the solution is stable."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"With the reporting feature you can get all the incoming and outgoing call details."
"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."
"The quality of the meetings is very good."
"The most valuable feature is stability."
"I use the chat feature to communicate with my staff, which is very helpful."
"The calling features are most valuable, especially now as we are working remotely."
"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."
"There are free versions of the solution available."
"Making calls and having meetings is easy."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."
"We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question."
"We have had trouble with scalability when trying to host large meetings."
"Going forward, I would like to see better call quality and reliability."
"There are issues with the bandwidth, particularly for external meetings,"
"The integration with Outlook could be improved."
"It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating."
"The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"The cost of Skype for Business is incorporated into our Office 365 licenses."
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Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.
3CX Live Chat is ranked 8th in Virtual Meetings with 4 reviews while Skype for Business is ranked 5th in Virtual Meetings with 9 reviews. 3CX Live Chat is rated 9.0, while Skype for Business is rated 8.2. The top reviewer of 3CX Live Chat writes "Is easy to manage and is a very customizable platform". On the other hand, the top reviewer of Skype for Business writes "Much easier and quicker than writing an email to someone and waiting for them to read it". 3CX Live Chat is most compared with Zoom, Cisco VoIP PBX, Yeastar K2, Mitel Communications Director and Siemens OpenScape, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, Cisco Meeting Server and HCL Connections.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.