We performed a comparison between 3CX Live Chat and Skype for Business based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"With the reporting feature you can get all the incoming and outgoing call details."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"It’s straightforward to set up."
"The integration between the video and voice is the most valuable solution."
"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."
"Making calls and having meetings is easy."
"Scalability-wise, I rate the solution a nine out of ten...Stability-wise, I rate the solution a ten out of ten."
"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."
"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
"The most valuable features of the solution are that it is quick and easy to use. It is a good tool for group calls."
"People are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype"
"We like the easy provisioning of Skype for Business Conferencing."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"Its features for scheduling and generating reports need improvement."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"The support team can appear to be condescending."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Skype for Business could improve the interface. It could be easier to use. Additionally, it's hard to find the people or add people you want to communicate with."
"Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage."
"There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating."
"Skype's overall connectivity functionality or ability is one area with room for improvement."
"Lacks a zoom-in feature for whoever is presenting."
"I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes."
"The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM."
"The solution should improve the chat and add more flexibility to make a call."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Skype for Business is ranked 4th in Virtual Meetings with 59 reviews. 3CX Live Chat is rated 8.8, while Skype for Business is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Yeastar K2, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, GoToMeeting and Digium Asterisk. See our 3CX Live Chat vs. Skype for Business report.
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