Compare Skype for Business vs. Zoom
Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros | |
"You can do meetings of up to two hundred people in a single conversation." "Using this solution has helped us to cut long distance calls, as well as video services from third parties." "Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices." "The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it." "The quality of the meetings is very good." "The most valuable feature is stability." "I use the chat feature to communicate with my staff, which is very helpful." "The calling features are most valuable, especially now as we are working remotely." | "The best thing about Zoom is that it is very easy to use." "The most valuable feature of this solution is its ease of use." "One of the biggest features of Zoom is its stability." "The interface makes it simple to use." "Zoom is stable and easy to use." "It allows for both support and communication at the same time." "The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure." "It is very quick to get a meeting started." |
Cons | |
"Make it user friendly." "Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage." "If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications." "The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue." "We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question." "We have had trouble with scalability when trying to host large meetings." "Going forward, I would like to see better call quality and reliability." "There are issues with the bandwidth, particularly for external meetings," | "It is important for us to have Zoom integration with our Active Directory environment." "It takes time to acclimate end users to the product." "In the future, I would like to see remote access control for other computers." "Having easier access to recorded meetings, being able to download them fast, and playing them back would be helpful." "When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen." "When sharing a screen, it's only dedicated to one particular window, not multiple windows" "I would like to be able to have multiple users open and collaborate on a document at the same time." "Technical support is in need of improvement." |
Pricing and Cost Advice | |
"It may be slightly costly, but the features are awesome." "To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program." "The cost of Skype for Business is incorporated into our Office 365 licenses." | "Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense." "There is a 40-minute time limit when you use the basic version, which is free." "In the basic version, there is a 40-minute time limit on group meetings." "Zoom is available with an open license that can support meetings of up to 40 minutes." "The cost of Zoom has led me to use WeChat, instead." "I have been using the free version of Zoom." "The price is $149 USD yearly." "We have an account but we are also using the free version." |
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Questions from the Community | |
Top Answer: The most valuable feature is stability. Top Answer: The quality of calls has to be improved. I don't know whether it is a server problem that is taking away from the quality, but I have found that it is sometimes poor. We have had trouble with… more » Top Answer: We use Skype for all of our video conference purposes. | Top Answer: My comments about Zoom:
The Pros:
- It allows you to schedule any meeting and invites your meeting members at a particular date & time with Meeting Id & Password. - It allows organizing multiple… more » Top Answer: When there is a large number of people involved, I can pinpoint a particular person and I can message him in Zoom, rather than messaging everybody involved. I can directly communicate with that person… more » Top Answer: I have been using the free version of Zoom. |
Ranking  | |
Views 7,836 Comparisons 6,076 Reviews 12 Average Words per Review 447 Rating 8.4 | Views 11,220 Comparisons 8,374 Reviews 37 Average Words per Review 397 Rating 8.1 |
Popular Comparisons | |
 Compared 30% of the time.  Compared 16% of the time.  Compared 11% of the time. Compared 4% of the time.  Compared 2% of the time. | Compared 23% of the time. Compared 18% of the time.  Compared 15% of the time.  Compared 7% of the time.  Compared 5% of the time. |
Also Known As | |
| Skype for Business Plan 1, Skype for Business Plan 2, Lync Server | |
Learn | |
| Microsoft | Zoom Video Communications |
Overview | |
| Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users. | Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us. |
Offer | |
Learn more about Skype for Business | Learn more about Zoom |
Sample Customers | |
| EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited. | Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies |
Top Industries | |
Financial Services Firm32% Comms Service Provider16% Engineering Company11% University11% Computer Software Company19% Comms Service Provider18% Government8% Educational Organization7% | Financial Services Firm16% Government11% Energy/Utilities Company11% Marketing Services Firm11% Comms Service Provider20% Computer Software Company19% Educational Organization10% Government8% |
Company Size | |
Small Business30% Midsize Enterprise17% Large Enterprise53% | Small Business50% Midsize Enterprise11% Large Enterprise39% |
Find out what your peers are saying about Skype for Business vs. Zoom and other solutions. Updated: January 2021.
455,164 professionals have used our research since 2012.
Skype for Business is ranked 4th in Virtual Meetings with 12 reviews while Zoom is ranked 2nd in Virtual Meetings with 37 reviews. Skype for Business is rated 8.4, while Zoom is rated 8.0. The top reviewer of Skype for Business writes "Much easier and quicker than writing an email to someone and waiting for them to read it". On the other hand, the top reviewer of Zoom writes "Very user friendly, easy to share screens, and lots of useful features". Skype for Business is most compared with Webex, TeamViewer, GoToMeeting, Cisco Jabber and 3CX, whereas Zoom is most compared with TeamViewer, 3CX, Adobe Connect, Blackboard Learning Management and PGi GlobalMeet. See our Skype for Business vs. Zoom report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.