Skype for Business Reviews

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Balbino
Real User
Analyst at a construction company with 51-200 employees
Jun 10 2019

What is most valuable?

The use of video conferencing is an excellent tool to avoid the expenses associated with displacements of professionals who need to be in a meeting with other members… more»

How has it helped my organization?

Communication is the main way to reduce delays and work better. By facilitating access to a more effective means of communication, we have better clarification between… more»

What needs improvement?

The use of multiple users making calls from both audio conferencing and video conferencing requires a good connection to the internet. If one of the users has a poor… more»

What's my experience with pricing, setup cost, and licensing?

To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program. These features include audio conferencing… more»

If you previously used a different solution, which one did you use and why did you switch?

We did not use another solution prior to this one.

What other advice do I have?

Skype Business is the best program that performs this type of service, and it is a benchmark in the market. For communication needs among users who are in the habit of… more»

Which other solutions did I evaluate?

We had already known about the quality of this tool before joining the service, so we did not evaluate other options.
Rajeev Jha
Real User
Database Manager at Wartsila India Ltd
Nov 13 2018

What is most valuable?

I really like the meeting feature. It is the feature that is used the most in our case. It is really helpful because it reduces our company's travel expenses.

How has it helped my organization?

Our employees use this solution for a communal space for decision making. We can gather a meeting online, and make global decisions. It saves trouble, and it saves us time.

What needs improvement?

Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution. In addition, we would love to implement a whiteboard to the solution. It would be very helpful… more»

What's my experience with pricing, setup cost, and licensing?

We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution.

What other advice do I have?

It is a really good tool, with almost of the the features on the level of expertise that we need. We would love to see upgrades with whiteboards, architecture diagrams, and such. Apart from that, it… more»

Which other solutions did I evaluate?

We were aware of Cisco Webex, and other similar solutions. But, we had Skype with the Microsoft Suite of products. We find that the Microsoft agility will be better, the support is better, and based… more»
Find out what your peers are saying about Microsoft, Cisco, TeamViewer and others in Virtual Meetings. Updated: July 2019.
353,599 professionals have used our research since 2012.
John ONeill
Real User
Principle consultant at Active Data Consulting Services Pty Ltd
Dec 13 2018

What is most valuable?

The audio and the screenshot sharing is quite strong.

What needs improvement?

I think sometimes the connectivity needs improvement. Sometimes people have connectivity issues. Once you are running, it's terrific. But, there are unexpected dropouts occasionally. The reliability is not 100%. For example, we had a call… more»

What's my experience with pricing, setup cost, and licensing?

The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing. I get a feeling that smaller… more»

What other advice do I have?

If you have Office 365, you should give it a "go" and try it!

Which other solutions did I evaluate?

I looked at GoToMeetings. It is a good solution, and it has a few nice features. Skype for Business has better video and audio quality.
Rasik Chauhan
Real User
User at a energy/utilities company with 10,001+ employees
Apr 21 2019

What is most valuable?

The most valuable features include video meetings with clients, scheduling multi-party meetings, and keeping track of meetings with each client.

How has it helped my organization?

Using this solution has helped us to cut long distance calls, as well as video services from third parties. We have the option to use this solution even for local calls.

What needs improvement?

Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage.

What's my experience with pricing, setup cost, and licensing?

It may be slightly costly, but the features are awesome.

If you previously used a different solution, which one did you use and why did you switch?

Previously, we used Lotus Notes Chat, but it is not as powerful as Skype for Business.

What other advice do I have?

I do not have any specific advice, other than improvement in the app is required.

Which other solutions did I evaluate?

We did not evaluate other products before choosing Skype for Business.
Rosmer Bustamante
Real User
Computer Maintenance Technician at GTP Sistemas S.L at a tech services company
Oct 23 2018

What is most valuable?

One of the most useful functions has been its use for calls. Although seeming obvious, it should be noted that the quality I would say is excellent, and the plans offered by the product are superb, also, the image represents the product strength of my organization and without a doubt, it is something innovative.

How has it helped my organization?

Skype for Business has improved the communication system in my organization. It is not just a mere implementation; it is something that will undoubtedly influence the productive system likewise, especially in a company where operations are relatively small. Despite having few members, the use of this product strengthens the communication links and not only internally, it has also been used with… more»

What needs improvement?

Specifically in the service area: Since my organization is in charge of repair and maintenance service of computer equipment, and also works internally in communication with members who bring about growth in the company, to include any functionality would be a service that transmits data stored in the cloud, in the form that can be saved, and also to send and receive useful files.
PunitThakkar
Real User
Managing Director at Shivaami Cloud Services Pvt. Ltd.
Dec 13 2018

What is most valuable?

I find the international dialing is the best feature.

What needs improvement?

Skype for Business needs to improve their support for Android cellphones. Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow. Additionally, I think there… more»

What's my experience with pricing, setup cost, and licensing?

It may be considered costly for certain markets, such as in India.

If you previously used a different solution, which one did you use and why did you switch?

We used to use G Suite Hangout as a similar solution. But, prior to that, we were not using anything else in this domain. We chose Skype for Business after other colleagues suggested that we give it a try. It has served us well.

What other advice do I have?

We really like the screen sharing tool. The user experience is smooth, and user-friendly.
Hm Lee
Real User
Head of Strategic Portfolio Management team at a comms service provider with 11-50 employees
Jan 28 2018

What is most valuable?

File sharing and email invitations for a conference. I can have a meeting with people at the opposite end of the Earth, sharing documentation; it is quite easy.

How has it helped my organization?

Voice quality improvement, especially when used for over 40 minutes.

What needs improvement?

Click to call: I should be able to make a desktop phone call when I click a member of my directory. There are other applications that enable making calls by clicking in the Lync directory.

What other advice do I have?

I rate it eight out of 10. It is generally very good to work with using chat or web meetings. It would be a 10 if I could make a call by clicking in the directory in Lync.
Consultant
Unified Messaging Consultant at a engineering company with 10,001+ employees
Nov 22 2017

What is most valuable?

* IM * Audio/video * Federation * Public telephony * RGS The public telephony feature reduces hard phone costs and RGS is like a call centre feature.

How has it helped my organization?

Reduced the capital cost on the hard phone.

What needs improvement?

End user enhancement: There are few codes in the back-end from the vendor which need to improve, be enhanced, like application sharing for remote party to access the machine, and can be easily… more»

What's my experience with pricing, setup cost, and licensing?

It is okay for a large environment.

If you previously used a different solution, which one did you use and why did you switch?

No.

What other advice do I have?

Think about other parameters, such as monitoring, if you invest in a Microsoft-based monitoring solution.
See 2 More Skype for Business Reviews

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Find out what your peers are saying about Microsoft, Cisco, TeamViewer and others in Virtual Meetings. Updated: July 2019.
353,599 professionals have used our research since 2012.

Skype for Business Questions

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What is Skype for Business?

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.
Also known as
Skype for Business Plan 1, Skype for Business Plan 2
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