We performed a comparison between 3CX Live Chat and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"The integration between the video and voice is the most valuable solution."
"Mobility features and remote extensions work well."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"It's got a simple, easy-to-understand user interface."
"The solution is very stable."
"The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online."
"The interface is good and integrates well."
"The most valuable features of Zoom are voice and camera clarity. The time latency of the response is good. The facility to view all the participants who are online is a benefit. In most of the other similar solutions, they too have this feature. However, since I have used Zoom, I find it as an advantage because you can see all the participants online and you can choose."
"Zoom is easy to set up and is a very stable video communications app."
"Zoom is scalable, it can handle meetings with lots of delegates."
"The solution is stable and reliable."
"Having a video call would be a nice idea."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"Its features for scheduling and generating reports need improvement."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"There should be an option to save some extensions."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Occasional system overload that requires a restart."
"The pricing of the product could be lowered a bit."
"The security needs to be improved."
"I'd like for there to be more integrations possible in the future."
"Zoom lacks dashboards, more could be included."
"In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it."
"Non-technical support should be improved, such as that involving invoicing."
"It would be helpful if Zoom could integrate with our medical systems."
3CX Live Chat is ranked 11th in Virtual Meetings with 5 reviews while Zoom is ranked 1st in Virtual Meetings with 29 reviews. 3CX Live Chat is rated 8.8, while Zoom is rated 8.4. The top reviewer of 3CX Live Chat writes "Features a robust call queue and reporting systems, with easy maintenance and wide scope for scaling at a competitive price". On the other hand, the top reviewer of Zoom writes "Simple to install, but the stability and security could be improved". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Digium Asterisk, whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and GoToMeeting. See our 3CX Live Chat vs. Zoom report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.