We performed a comparison between 3CX Live Chat and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"With the reporting feature you can get all the incoming and outgoing call details."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"It’s straightforward to set up."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"We have not had any bugs or glitches, the solution is stable."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The product's most valuable features are chat and video streaming."
"I like Zoom's ease of use and how easy it is for non-tech people to interface with it. Other video conferencing solutions can be somewhat challenging for non-tech people, so you often end up waiting for people to connect."
"The most valuable feature of Zoom is the webinars."
"The solution is easy to use and loads up documents for sharing."
"The screen-sharing capabilities are very good."
"The ability to record our online language lessons is great and helps our students"
"I have found Zoom to have all the functions that I need. The solution is easy to use."
"The biggest advantage with Zoom, compared to other similar products, is the simplicity."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"Having a video call would be a nice idea."
"I think Zoom is not secure."
"Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety."
"Zoom definitely has to be more secure, but I can't think of any anything else to change."
"Technical support is in need of improvement."
"Zoom security could be improved."
"The product's stability is an area of concern where improvements are required since sometimes users get dropped off from meetings."
"There could be more integration options for Zoom."
"Making Zoom Phone available in all countries is recommended. It would have been good to connect with people outside using Zoom Phone."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Zoom is ranked 1st in Virtual Meetings with 200 reviews. 3CX Live Chat is rated 8.8, while Zoom is rated 8.4. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and NEC UNIVERGE Sphericall, whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and GoToWebinar. See our 3CX Live Chat vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
