3CX Live Chat vs Zoom comparison

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518 views|334 comparisons
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Read 182 Zoom reviews
8,646 views|1,990 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between 3CX Live Chat and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed 3CX Live Chat vs. Zoom Report (Updated: March 2024).
763,955 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs.""The integration between the video and voice is the most valuable solution.""Mobility features and remote extensions work well.""The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us.""This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security.""3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer.""3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client.""Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

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"It's got a simple, easy-to-understand user interface.""The solution is very stable.""The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online.""The interface is good and integrates well.""The most valuable features of Zoom are voice and camera clarity. The time latency of the response is good. The facility to view all the participants who are online is a benefit. In most of the other similar solutions, they too have this feature. However, since I have used Zoom, I find it as an advantage because you can see all the participants online and you can choose.""Zoom is easy to set up and is a very stable video communications app.""Zoom is scalable, it can handle meetings with lots of delegates.""The solution is stable and reliable."

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Cons
"Having a video call would be a nice idea.""Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything.""Its features for scheduling and generating reports need improvement.""It needs the option for the CS rep to stop recording when a credit card number is recited by the customer.""There should be an option to save some extensions.""The analytics need to have a granular depth on how the customer details and the data sends information through this medium.""The solution was simple to install, but the configuration was not as simple. The full installation process took a few days.""I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

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"Occasional system overload that requires a restart.""The pricing of the product could be lowered a bit.""The security needs to be improved.""I'd like for there to be more integrations possible in the future.""Zoom lacks dashboards, more could be included.""In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it.""Non-technical support should be improved, such as that involving invoicing.""It would be helpful if Zoom could integrate with our medical systems."

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Pricing and Cost Advice
  • "Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
  • "There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
  • "We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
  • "The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
  • "We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
  • "There is no add-on costing on the standard fees."
  • More 3CX Live Chat Pricing and Cost Advice →

  • "Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."
  • "There is a 40-minute time limit when you use the basic version, which is free."
  • "In the basic version, there is a 40-minute time limit on group meetings."
  • "Zoom is available with an open license that can support meetings of up to 40 minutes."
  • "The cost of Zoom has led me to use WeChat, instead."
  • "I have been using the free version of Zoom."
  • "The price is $149 USD yearly."
  • "We have an account but we are also using the free version."
  • More Zoom Pricing and Cost Advice →

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    763,955 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:I'm not 100% sure. However, it’s my understanding that there is no cost.
    Top Answer:The solution's features for scheduling and generating reports need improvement. It fails to provide updated data. We have to connect with third-party tools for reports costing us additional expenses.
    Top Answer:Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating… more »
    Top Answer:Zoom has helped me with collaboration and remote working.
    Top Answer:We use the free version of the product. We utilize it only three to four times a month.
    Product Features
    3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
    Ranking
    11th
    out of 62 in Virtual Meetings
    Views
    518
    Comparisons
    334
    Reviews
    5
    Average Words per Review
    432
    Rating
    8.0
    1st
    out of 62 in Virtual Meetings
    Views
    8,646
    Comparisons
    1,990
    Reviews
    33
    Average Words per Review
    328
    Rating
    8.4
    Comparisons
    Also Known As
    3CX PBX
    Learn More
    Overview

    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers

    FEATURES

    • Simple and clean UI for all users
    • Option to elevate a live chat to a call or video call
    • Free iOS or Android apps to respond to messages through a smartphone
    • Ability to transfer chats to other agents
    • Agent’s picture is shown in the live chatbox
    • Customizable chatbox. Add a company logo, change the colors of the chatbox
    • All chats are saved in chat history
    • Dedicated storage system for all offline messages
    • Create unlimited agents to handle live chats and calls
    • Customizable offline message form
    • Supports animations in the chatbox
    • Ability to choose whether you want to accept or decline a chat

    Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

    Sample Customers
    Information Not Available
    Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
    Top Industries
    REVIEWERS
    Comms Service Provider41%
    Financial Services Firm14%
    Manufacturing Company9%
    Transportation Company5%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Comms Service Provider14%
    Financial Services Firm9%
    Government7%
    REVIEWERS
    Computer Software Company27%
    Financial Services Firm12%
    Manufacturing Company11%
    University6%
    VISITORS READING REVIEWS
    Educational Organization86%
    University3%
    Computer Software Company1%
    Financial Services Firm1%
    Company Size
    REVIEWERS
    Small Business83%
    Midsize Enterprise13%
    Large Enterprise4%
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise15%
    Large Enterprise49%
    REVIEWERS
    Small Business43%
    Midsize Enterprise14%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business3%
    Midsize Enterprise86%
    Large Enterprise10%
    Buyer's Guide
    3CX Live Chat vs. Zoom
    March 2024
    Find out what your peers are saying about 3CX Live Chat vs. Zoom and other solutions. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    3CX Live Chat is ranked 11th in Virtual Meetings with 5 reviews while Zoom is ranked 1st in Virtual Meetings with 29 reviews. 3CX Live Chat is rated 8.8, while Zoom is rated 8.4. The top reviewer of 3CX Live Chat writes "Features a robust call queue and reporting systems, with easy maintenance and wide scope for scaling at a competitive price". On the other hand, the top reviewer of Zoom writes "Simple to install, but the stability and security could be improved". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Digium Asterisk, whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and GoToMeeting. See our 3CX Live Chat vs. Zoom report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.