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Zoom Pros and Cons

Zoom Pros

Owner, Editor-In-Chief at planetill.com
I like Zoom's ease of use and how easy it is for non-tech people to interface with it. Other video conferencing solutions can be somewhat challenging for non-tech people, so you often end up waiting for people to connect.
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Strategy & Operations at Allstacks
There are lots of great features available to every user.
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VS
Senior Manager at a tech services company with 11-50 employees
The solution is easy to navigate.
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Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,823 professionals have used our research since 2012.
PK
CIO at a financial services firm with 51-200 employees
The video and audio quality are very good.
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JJ
RPA Operations Manager at a consultancy with 51-200 employees
Ability to record sessions.
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Senior Research Associate at LearningMate
The most valuable feature is push notifications
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VMware Senior Client Solutions Architect at a computer software company with 10,001+ employees
There are many valuables features of Zoom. The visibility is very good. The ability to see everyone that is talking and the indication spotlight of who the primary speaker is helpful. The solution is interactive, the participants are able to raise their hand, comment, give gestures, such as thumbs up or down.
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AS
Global Procurement at a recruiting/HR firm with 1,001-5,000 employees
The solution can scale easily.
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GG
Founder & Solution Architect at a tech services company with 11-50 employees
It is very quick to get a meeting started.
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DO
Enterprise Network Architect at a tech services company with 5,001-10,000 employees
The solution offers a free version.
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Zoom Cons

Owner, Editor-In-Chief at planetill.com
Security is something Zoom lacks. If you're trying to get proprietary buy-in and enterprise buy-in, security is the top priority. And even though the user interface is simple, every solution could use a tune-up in that department.
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Strategy & Operations at Allstacks
How they have the gallery aligned when someone is sharing a screen isn't ideal right now. If there were more options on how to arrange it, would be ideal.
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VS
Senior Manager at a tech services company with 11-50 employees
The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier.
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Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,823 professionals have used our research since 2012.
PK
CIO at a financial services firm with 51-200 employees
Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety.
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JJ
RPA Operations Manager at a consultancy with 51-200 employees
Password requirement for every meeting.
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Senior Research Associate at LearningMate
They should consider increasing the time limits for free users.
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VMware Senior Client Solutions Architect at a computer software company with 10,001+ employees
The solution can improve by having the option to be able to lock the primary speaker on high definition the entire time. Additionally, it would be a benefit to have easy Zoom room-like features for individuals using lightboards. There should be quick invitations and integration with Slack and Outlook.
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AS
Global Procurement at a recruiting/HR firm with 1,001-5,000 employees
The only thing that I can't get to work well is putting one of those little fancy wallpaper picture screens behind me during meetings so that I don't show my house or the room I'm attending from. Everyone is basically working remotely at this point. It would help to just have a neutral professional background for meetings that's easy to add.
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GG
Founder & Solution Architect at a tech services company with 11-50 employees
Technical support is in need of improvement.
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DO
Enterprise Network Architect at a tech services company with 5,001-10,000 employees
The paid version is quite expensive. There's no middle ground between free and paid.
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Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,823 professionals have used our research since 2012.