We performed a comparison between 3CX Live Chat and Skype for Business based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"It’s straightforward to set up."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"Mobility features and remote extensions work well."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The integration between the video and voice is the most valuable solution."
"We have not had any bugs or glitches, the solution is stable."
"Our employees use this solution for a communal space to collaborate for organizational decision making."
"We like the easy provisioning of Skype for Business Conferencing."
"The most valuable features of the solution are that it is quick and easy to use. It is a good tool for group calls."
"Making calls and having meetings is easy."
"The solution is stable and scalable."
"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."
"The product's initial setup phase is very easy."
"People are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype"
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"It could be better in terms of providing more options for call recording."
"Having a video call would be a nice idea."
"The stability could be improved."
"There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating."
"The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."
"This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release."
"The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM."
"I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution."
"The initial setup could be simplified."
"Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution."
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while Skype for Business is ranked 4th in Virtual Meetings with 59 reviews. 3CX Live Chat is rated 8.8, while Skype for Business is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Yeastar K2, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, GoToMeeting and Digium Asterisk. See our 3CX Live Chat vs. Skype for Business report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
