We performed a comparison between Appium and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."We get a list that shows all devices that are connected to the system."
"The latest versions of the solution are stable."
"The best feature of Appium is that it allows you to inspect the element. With the Appium Inspector, you don't have to install another application to do the inspection. I also like that Appium has Android device connectivity. Currently, most people use Appium as automation software, and I haven't found any other tool that's more powerful than Appium."
"It runs completely flawlessly and seamlessly every day."
"Appium provides a record-and-play option, and the commands are the same as those that Selenium uses. So a person who has some exposure to Selenium will be able to write a piece of code in Appium."
"It's an open-source solution with a very large community and available documentation."
"The most valuable features of Appium are the in-built functionality, which we can use in our code. For example, move back, move front, navigate one page before, and navigate one page ahead. You can do this by using the in-built functions from Appium."
"The library is extensive so the driver interacts with most functions or actions on mobile devices."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"The analytics - we like to keep track of how much work everyone is doing."
"We have found change management and CMDB to be very useful."
"The look and feel is a valuable benefit for adoption."
"An application developed on the Unity platform, such as a gaming application, objects are moving in that case. Interacting with those elements is still lacking in Appium. Appium doesn't have the internal library to play with the Unity platform. That is a huge lack right now."
"There is always a concern about the amount of code that is required to enhance the automation process. The idea of having less code or no code is what we would like to see in future updates."
"Appium could improve by enabling record and run techniques similar to what they have in other licensing tools, such as Micro Focus. We have to all write the code, and then we can proceed."
"Stability is an area that needs some improvement."
"One thing which can be really helpful is that there is some kind of a recorder made available rather than scripting everything."
"The challenging part with Appium is that installation can be a bit tricky. It can be challenging to set up in Android versus iOS environments."
"We haven't been able to fully leverage Appium for multiple reasons. I think number one is just that the tests take a long time to run. We have had some issues around just the results themselves and how predictable they are, but those are not issues with Appium directly."
"Image recognition could be improved. We have some images in our mobile applications. It should be able to run from the cloud, so we can automate the catcher."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"The setup was time-consuming and required a lot of internal resources."
"The solution should offer better security when it comes to storing data."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"The interface requires an upgrade."
Appium is ranked 7th in Mobile Development Platforms with 25 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Appium is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of Appium writes "It's easy to launch applications". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appium is most compared with Katalon Studio, Tricentis Tosca, Perfecto, Xamarin Platform and SmartBear TestComplete, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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