We performed a comparison between BMC Helix Discovery and IFS Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"BMC provides great support. As managed service support, they are gold."
"Accuracy and clarity are vastly improved for the service lines."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"The initial setup was quite easy."
"The solution is definitely useful."
"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."
"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"The solution overall is very versatile and flexible, especially compared to other products."
"An area that can be improved is the IoT."
"The license model could be more flexible and cheaper pricing."
"The product is not fully automated."
"A review of end of life data would be nice."
"Management of its own application infrastructure and integrations with other BMC tools."
"We would like updates more often."
"BMC Helix Discovery needs more customization options."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."
"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while IFS Cloud Platform is ranked 8th in IT Asset Management with 29 reviews. BMC Helix Discovery is rated 8.6, while IFS Cloud Platform is rated 7.8. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , ServiceNow Discovery, Device42 and Qualys VMDR, whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo. See our BMC Helix Discovery vs. IFS Cloud Platform report.
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