We performed a comparison between BMC TrueSight Orchestration and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is easy. The deployment was done in an hour."
"The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."
"We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation"
"We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand."
"I find the provisioning to be the most valuable."
"The product has a very good triggering mechanism."
"The best feature of BMC TrueSight Orchestration is the number of integrated mechanisms it provides."
"The best thing about TrueSight is the user interface, which is intuitive and easy to use. It supports accessibility and exporting, so we can output to the format we require. We can use TrueSight to integrate nearly any other product. I can't think of another product that can match this functionality. We also have Microsoft Orchestrator, but it can't match BMC TrueSight Orchestration."
"We use it for automating certain processes which previously took a lot of time for agents to set up different products for customers. They would have to enter a lot of different systems. This has now mostly been automated."
"It helps maintain, and in many instances, lower costs, as well as to maintain those costs, keeping them stable."
"The most valuable features are the integration capabilities - BPM can connect with almost any legacy or advanced system."
"The case management and its integration with process design are good features."
"There is information during the process that the analyst will look at, their procedures. We created a part of the application such that the business can change those procedures as needed, on a daily, weekly, monthly basis. As the reps go through the process, they don't necessarily know it's changing, they just know they have to refer to some documentation, and the business can keep that up to date."
"I would say that I like its GUI designer the best."
"We use the solution to develop and deliver products."
"Previously, our company's business automation process was slow. IBM BPM's schedule and response functionalities are excellent...There are countless use cases in which IBM BPM proves to be a valuable tool for my clients."
"BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly."
"It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some."
"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."
"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."
"BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing."
"The solution is not user-friendly."
"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."
"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."
"It might not be suitable for entry level clients because it comes with a huge number of modules for processing that at times might not be necessary for upcoming clients."
"Could increase vulnerability and security patches to make it more robust."
"If the processing gets better, it would be more efficient."
"There is a lot of room for improvement of the dashboards."
"The integration could be improved."
"The coaches and the user interface are the areas that can be improved a lot. It is good in terms of data processing, but the UI, scripting, and coaches are not very user-friendly and developer-friendly. Performance is always an issue. The scripting and the pattern that it uses are very tedious for new developers to understand, and it takes time to master it in depth. When comparing IBM BPM with IBM APN, a lot of things are provided out of the box in IBM APN. We don't have to write code or a Java connector to make a functionality work. It would be very helpful and time-saving for developers if IBM BPM is improved in this area to provide many functionalities or drag-and-drop options so that the developers don't have to write the code."
"The setup was quite complex because the solution was cutting-edge at that time and IBM invested considerably in the implementation, likely at a loss to themselves."
"IBM BPM is stable, but sometimes there are issues with the server."
BMC TrueSight Orchestration is ranked 15th in Process Automation with 9 reviews while IBM BPM is ranked 5th in Process Automation with 105 reviews. BMC TrueSight Orchestration is rated 8.0, while IBM BPM is rated 7.8. The top reviewer of BMC TrueSight Orchestration writes "An orchestration tool to automate the end-to-end process with a need to improve its user experience". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". BMC TrueSight Orchestration is most compared with Control-M, Red Hat Ansible Automation Platform, ServiceNow Orchestration, CA Process Automation and Camunda, whereas IBM BPM is most compared with Camunda, Appian, Pega BPM, IBM Business Automation Workflow and Apache Airflow. See our BMC TrueSight Orchestration vs. IBM BPM report.
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