We performed a comparison between BMC Helix Monitor and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."
"The service operations monitoring features are valuable."
"It is evolving more and more into artificial intelligence."
"I like the solution due to the fact that it's scalable."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The product must provide more information and dashboards."
"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."
"The initial setup of the solution is complex."
"The initial setup phase was hard and could be made easier."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The setup and deployment could be simplified, and the pricing could improve."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"I advise others not to customize a lot while using the solution."
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BMC Helix Monitor is ranked 6th in Event Monitoring with 3 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. BMC Helix Monitor is rated 9.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of BMC Helix Monitor writes "The product is a top-rated monitoring tool, but it needs to improve its pricing and ease of use". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". BMC Helix Monitor is most compared with BMC TrueSight Operations Management, OpsRamp and OpenText Operations Bridge, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our BMC Helix Monitor vs. ServiceNow IT Operations Management report.
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