ITSM Solution Architect at CyberMAK Information Systems W.L.L.
Real User
Top 20
2023-08-28T11:24:06Z
Aug 28, 2023
The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future.
The users of PeerSpot evaluated event monitoring software to determine the most important aspects of a product. The consensus was that the tool must operate strong data collection with an intuitive filtering system so as to provide enough, but not too much, information that can be drilled-down. Users were also concerned with the software's ability to customize displays per user requirements. Other key features included accuracy, dynamic but simple user interface, and alerts.
The world is moving to smart AI. The product must provide more information and dashboards.
The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future.
The integration should be intuitive. The product should improve the ease of use. It should also improve the intuitiveness in utilizing the software.