We performed a comparison between BMC Remedyforce [EOL] and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The feature that we like best is the stability of the product."
"The solution is very flexible."
"BMC Remedyforce is a good tracking service in general."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"An inexpensive solution that is easy to set up and use without much support."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"Simplicity of Change Manager."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"The workflow makes things extremely efficient and it improves effectiveness."
"Good stable and scalable solution."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"My team finds the search options and the user interface to be really cumbersome."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The look and feel is very dated."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"More flexible ways to change the existing configuration would benefit existing customers."
"There should be some tool to move SRD and SLA from the sandbox to production."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"Creating service catalog forms could be made easier."
"The high price is a huge barrier in Portugal."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"The pricing structure could be more budget-friendly."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while ServiceNow is ranked 1st in Help Desk Software with 211 reviews. BMC Remedyforce [EOL] is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Remedyforce [EOL] is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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