Compare BMC TrueSight Operations Management vs. HelpSystems Network Server Suite

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Pricing and Cost Advice
"Compared to other products, Auvik's pricing is more feasible since you get all its features. You pay for licenses on a per network device basis. It monitors hypervisors, but does not bill for that. There are no additional costs, which is something that I like.""The pricing is fair for the value and time saved that you get out of it. The larger you go, the more sense it makes per device, because as you hit different pricing tiers, it becomes much more affordable per device.""Its pricing is a little on the high end. There are no costs in addition to the standard licensing fees. It is more expensive than other solutions, but their per-device model is very fair. Anything other than the networking gear is monitored by Auvik at no charge.""The value is there. It's not that expensive per device and it's licensed per device. Unlike some of the other tools that I use, it's not real expensive. It's a good value for the price.""It's great for small businesses, but when you start reviewing the pricing model, depending on how many devices, and what sub-devices you decide to pull in, it can get tricky as far as the pricing goes.""As an individual IP company, Auvik is a little bit pricey. It is a little expensive, but as an MSP owner, I have a small side business. So, I'm an Auvik customer in that sense too. In that, I think it's reasonable to pay $10 to $15 a device or less depending on the endpoint. For the amount of capability that it has, it is very reasonably priced.""Its pricing is very reasonable. We had looked at other solutions where you pay based on the amount of traffic that was filtered through and analyzed. With Auvik, we pay by a billable device. We're not paying based on every single device we have. For one of the locations I have, one network element would likely be a billable device. So, every billable device has a network element, but not every network element is a billable device. If I have a location that has 50 network elements, then maybe 30 of them are billable devices. PCs, VoIP phones, and access points are monitored at no charge.""The cost for all the devices that we were billed at in my last job was about $2500 annually. It wasn't much. It has the most reasonable pricing as compared to any product out there. I can't complain. It is amazing. It allows me to bundle inside the package what I charge customers per user per month. I don't charge them per device anymore. That's not how we do things in the industry. It is per user per month. The way Auvik is charging us allows me to do it. For example, if they charge $250 for a certain number of seats, I'm just going to write the costs onto per user per month. I have a few leftover licenses to use, which allows me to go out and make some more sales and give some freebies at some shows. So, it makes me very flexible. I am very happy with it. It is billed by network devices. You could choose which billable device you want. What is really nice is that if you don't want one switch to be billable and the other one to be billable, you can do that. You just won't have the features that the billable switch has, which isn't horrible. Sometimes, you don't need that. What I'm really happy about is that Auvik doesn't force things on you and doesn't say, "You have to have all of this," and that's a great business model."

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"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable.""The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

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Questions from the Community
Top Answer: One of the best things about Auvik, and it's why it's one of my go-to products, are the remote access capabilities… more »
Top Answer: The pricing is fair for the value and time saved that you get out of it. The larger you go, the more sense it makes per… more »
Top Answer: The logging features could be a little bit better polished, although that aspect is relatively new. It comes in as raw… more »
Top Answer: I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new… more »
Top Answer: We haven't yet established what the final cost would be for licensing this solution, we're still working on that.
Top Answer: I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user… more »
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Comparisons
Also Known As
ProactiveNet, TrueSight Operations Management
Network Server Suite
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Overview

Auvik is cloud-based software that simplifies and automates network monitoring and management to give you complete network visibility and control.

Designed to deploy in minutes, you’ll resolve problems faster than ever with real-time network mapping and inventory, powerful troubleshooting features, deep network traffic insights, automated config backups and restore, and more. https://www.auvik.com/get-free-trial

TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.

Network Server Suite provides comprehensive monitoring and automation for Windows, AIX/VIOS, and Linux servers and SNMP devices. It was designed to deliver smooth operations without increasing headcount by centralizing the monitoring and management of all network servers.

Offer
Learn more about Auvik
Learn more about BMC TrueSight Operations Management
Learn more about HelpSystems Network Server Suite
Sample Customers
Information Not Available
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Mizuno USA, SunGard, City of Corpus Cristi, Plan International
Top Industries
REVIEWERS
Manufacturing Company18%
Computer Software Company18%
Healthcare Company18%
Security Firm9%
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider16%
Financial Services Firm8%
Healthcare Company8%
REVIEWERS
Comms Service Provider30%
Healthcare Company20%
Manufacturing Company20%
Government10%
VISITORS READING REVIEWS
Computer Software Company41%
Comms Service Provider15%
Financial Services Firm8%
Government7%
VISITORS READING REVIEWS
Computer Software Company29%
Healthcare Company12%
Insurance Company12%
Educational Organization7%
Company Size
REVIEWERS
Small Business47%
Midsize Enterprise27%
Large Enterprise27%
VISITORS READING REVIEWS
Small Business65%
Midsize Enterprise15%
Large Enterprise21%
REVIEWERS
Small Business50%
Midsize Enterprise9%
Large Enterprise41%
VISITORS READING REVIEWS
Small Business8%
Midsize Enterprise2%
Large Enterprise90%
No Data Available
Find out what your peers are saying about Zabbix, Datadog, LogicMonitor and others in IT Infrastructure Monitoring. Updated: September 2021.
536,244 professionals have used our research since 2012.

BMC TrueSight Operations Management is ranked 19th in IT Infrastructure Monitoring with 4 reviews while HelpSystems Network Server Suite is ranked 73rd in IT Infrastructure Monitoring. BMC TrueSight Operations Management is rated 8.6, while HelpSystems Network Server Suite is rated 0.0. The top reviewer of BMC TrueSight Operations Management writes "Monitors a mix of on-prem and cloud, and predictive alerts help maintain availability". On the other hand, BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, Splunk, SolarWinds Server and Application Monitor and AppDynamics, whereas HelpSystems Network Server Suite is most compared with .

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