We performed a comparison between BeyondTrust Remote Support and LiveAgent based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"This is a very secure product."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The most valuable feature was how the solution helped us to prioritize tasks."
"Provides service level optimization."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"Technical support for this region can be improved."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"Connection to other softwares could be improved."
"There are other products that are more popular."
Earn 20 points
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while LiveAgent is ranked 33rd in Help Desk Software. BeyondTrust Remote Support is rated 9.0, while LiveAgent is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas LiveAgent is most compared with .
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