Compare CloudBolt vs. ServiceNow

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CloudBolt Logo
1,644 views|1,190 comparisons
ServiceNow Logo
55,659 views|32,935 comparisons
Most Helpful Review
Find out what your peers are saying about VMware, Turbonomic, Cisco and others in Cloud Management. Updated: January 2021.
456,812 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Role-based access control and application blueprinting."

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"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.""Easy to integrate with third-party applications.""This solution is a single-storage for our user community to submit help desk tickets.""The most valuable feature is that this is a Cloud solution.""ServiceNow was the first true enterprise to service management platform.""The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.""I have found that sorting and grouping functions are particularly useful."

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Cons
"Could increase the number of integrations and add more out-of-the-box work flows."

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"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.""It's missing monitoring capabilities.""I do not like the user interface.""Transparency in the pricing model needs to be improved.""Service mapping could be less complicated.""The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.""There should be fewer clicks and faster integrations between solutions.""Creating service catalog forms could be made easier."

More ServiceNow Cons »

Pricing and Cost Advice
Information Not Available
"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.""The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

More ServiceNow Pricing and Cost Advice »

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Questions from the Community
Top Answer: Role-based access control and application blueprinting.
Top Answer: There are no extra costs aside from the licensing cost.
Top Answer: For improvements, I would say that they could maybe increase the number of integrations and add more out-of-the-box work flows and possibly a new or improved user interface. They would all be features… more »
Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive
Top Answer: In that regard, the major incident management gives service organisations and customers the opportunity the focus on restoring the functionality asap without getting lost in sidetracking possible… more »
Ranking
15th
out of 71 in Cloud Management
Views
1,644
Comparisons
1,190
Reviews
1
Average Words per Review
643
Rating
8.0
Views
55,659
Comparisons
32,935
Reviews
22
Average Words per Review
521
Rating
8.0
Popular Comparisons
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Learn
CloudBolt
ServiceNow
Overview

CloudBolt supports a variety of cloud technologies, from on-premises virtualization and private cloud to a wide range public and hybrid cloud configurations.

No need to rip-and-replace. CloudBolt provides easy import, syncing, and management of legacy deployments even as it helps you build out new cloud environments.

CloudBolt lets administrators create and maintain configuration standards while developing a reusable library of service and application templates.


Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about CloudBolt
Learn more about ServiceNow
Sample Customers
WM, CyWest, Panic, Camden, University of Maryland, Xerox, Neustar, Medidata, Continu, Aruba Networks, Neuberger Berman, Peak6, EverBank, Ascensus, Hosting EdgeAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
VISITORS READING REVIEWS
Computer Software Company47%
Comms Service Provider13%
Recreational Facilities/Services Company4%
Cloud Provider4%
REVIEWERS
Financial Services Firm16%
Healthcare Company14%
Manufacturing Company11%
Computer Software Company9%
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider13%
Government7%
Financial Services Firm5%
Company Size
No Data Available
REVIEWERS
Small Business19%
Midsize Enterprise12%
Large Enterprise69%
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise11%
Large Enterprise74%
Find out what your peers are saying about VMware, Turbonomic, Cisco and others in Cloud Management. Updated: January 2021.
456,812 professionals have used our research since 2012.

CloudBolt is ranked 15th in Cloud Management with 1 review while ServiceNow is ranked 1st in IT Service Management (ITSM) with 24 reviews. CloudBolt is rated 8.0, while ServiceNow is rated 7.8. The top reviewer of CloudBolt writes "Great for maintaining control and insight across various cloud platforms". On the other hand, the top reviewer of ServiceNow writes "We are able to significantly leverage the widget concept in the Service Portal". CloudBolt is most compared with VMware vRealize Automation (vRA), Morpheus, Red Hat CloudForms, OpenNebula and Scalr, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, JIRA Service Desk, Appian and PagerDuty.

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We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.