We performed a comparison between CloudBolt and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."Hybrid cloud platform for VM and app deployment and management, with very good stability. It's customizable, easy to set up, and can be deployed within half an hour."
"Role-based access control and application blueprinting."
"The solution's biggest advantage is flexibility"
"I find the self-service features valuable."
"The initial deployment was super easy."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"The workflow makes things extremely efficient and it improves effectiveness."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"Very good incident management, chain management and problem management features."
"The management of SaaS must be improved."
"The area of integrating on-prem and cloud needs improvement."
"The solution is not easy to use. It's not intuitive enough to click anywhere in the solution and make it work."
"Could increase the number of integrations and add more out-of-the-box work flows."
"The scheduling feature of CloudBolt needs improvement because sometimes, it doesn't work."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"Creating service catalog forms could be made easier."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
CloudBolt is ranked 21st in Cloud Management with 8 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews. CloudBolt is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of CloudBolt writes "Should be made considerably easier to use, though it offers much flexibility". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". CloudBolt is most compared with Morpheus, VMware Aria Operations, VMware Aria Automation, IBM Turbonomic and BMC Cloud Lifecycle Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
