We performed a comparison between LogMeIn Pro and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It must have been straightforward. My IT person set it up for me. It is a friendly program."
"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."
"User interface."
"The ability to easily connect back and retrieve data from the computer systems that I have."
"I can login to my office computer, go into all of my software, and work from a remote location."
"They recently included the Kaspersky Security Suite as part of their Central Product."
"The remote services feature is definitely the most valuable, along with the capability to print remotely."
"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."
"What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely."
"The performance meets our requirements and the stability is good."
"We have scaled the solution and find this easy to do."
"The installation of Microsoft Remote Desktop Services was easy."
"It's scalable enough for our needs and very reliable."
"I like the way it can assess our system."
"The most valuable feature is that it gives me full accessibility to my servers."
"The solution is user-friendly and has a good user experience."
"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."
"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."
"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."
"Remote Access for external and internal customers."
"Sometimes, the updates break the system."
"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."
"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."
"I would like to see a web-based interface, instead of client installation to refresh the UI through HTML."
"The stability must be improved."
"For Microsoft, maybe bandwidth optimization is one of the areas that need improvement."
"Lacks a notification feature when internet is down."
"There have been some network issues in the solution. So, when we used to connect it, the solution suddenly got disconnected. So the network part needs to be improved."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
LogMeIn Pro is ranked 14th in Remote Access with 20 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. LogMeIn Pro is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". LogMeIn Pro is most compared with LogMeIn Rescue, ConnectWise ScreenConnect, BeyondTrust Remote Support, LogMeIn Central and Dameware Remote Support, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Parallels Access. See our LogMeIn Pro vs. Microsoft Remote Desktop Services report.
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