LogMeIn Pro Competitors and Alternatives

Read reviews of LogMeIn Pro competitors and alternatives
TeamViewer
User
Executive Director at a non-profit with 1-10 employees
Aug 13 2018

What do you think of TeamViewer?

Primary Use Case IT help desk support for nonprofit organization of 200 computers. We purchased the product pre-installed with the TV in unattended access mode. We also use it for ad hoc remote support of individuals, primarily using TeamViewer QS. • Improvements to My Organization Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff. • Valuable Features The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen. • Room for Improvement The business interface is clunky and not well-documented.  It should have ability to display notes in the computer list. • Use of Solution More than five years.
Real User
Enterprise Sales Engineer with 201-500 employees
Feb 27 2017

What is most valuable?

The ability to actually interface with a Windows desktop is valuable.

How has it helped my organization?

It makes things easier. The app that they provide you works off Mac and Windows. Even if I have my instance upon Azure or any other cloud platform, I can just use the normal Desktop Services app to give it an IP, the logon credentials, and... more»

What needs improvement?

When I am connecting, I can do so from a Mac command line. However, to log in to a Windows server, I need to use this client. If Microsoft can find a way to remote into a Windows VN without using a client like this, that would be great. I... more»
Consultant
Senior Technical Support Specialist at a tech services company with 1,001-5,000 employees
Feb 08 2017

What is most valuable?

Some valuable features of this product are file transfer, the ability to blank out the users' screens, and the ability to transfer support easily to another admin/technician on the fly, while also being able keep control and/or view of what... more»

How has it helped my organization?

It made work and support much easier than our previous Microsoft Lync/WebEx solutions. It allowed us to still manage UAC while working in the user's computer. It has also improved the server's ability to add and run tools and scripts from the... more»

What needs improvement?

The tool seems fairly reliant of bandwidth. If the connection is not strong, it can lag behind quite a bit. It can also be time consuming to walk everyone through the plugin that installs for it. However, the main issue I have seen with it is... more»

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