We save dozens of hours a week utilizing this solution
What is our primary use case?
We are in the commercial cinema theater business, like movies. We have things like simulators, advertising in commercial theaters all over the world. They sometimes have technical issues. So, we connect to see what is going on. We use TeamViewer on computers, like laptops and servers. We also have tablets, but only one or two. Whereas, we have like 1,000 Windows Servers.
Pros and Cons
"With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable."
"A feature that they could add is chat with sound to talk."
What other advice do I have?
It is a great, amazing tool. All companies needs to have it. It's secure, fast, and reliable. In the beginning, you need to understand the features, e.g., what a button does. Once you get all of that, it's very easy to use. I'm a heavy consumer of TeamViewer, a sort of professional of it, so I know all the features. But, even for somebody seeing it for the first time, it is very easy to use.