Remote shell and file management are critical tools that I leverage regularly on the Bomgar Remote Support platform. Also, the remote reboot feature is particularly valuable for rebooting terminal… more»
How has it helped my organization?
One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously. The time savings that we… more»
What needs improvement?
The product is pretty well rounded, but there are a few things that could be improved. * Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to… more»
What's my experience with pricing, setup cost, and licensing?
In my experience, Bomgar is a superior product. Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years.
Which solution did I use previously and why did I switch?
I have used other tools in the past, but this was the first remote support tool that we have purchased.
Which other solutions did I evaluate?
We evaluated LogMeIn, TeamViewer, WebEx and GoToMeeting.