LogMeIn Pro Competitors and Alternatives

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Anonymous User
Consultant
Senior Technical Support Specialist at a tech services company with 1,001-5,000 employees
Feb 08 2017

What is most valuable?

Some valuable features of this product are file transfer, the ability to blank out the users' screens, and the ability to transfer support... more»

How has it helped my organization?

It made work and support much easier than our previous Microsoft Lync/WebEx solutions. It allowed us to still manage UAC while working in the... more»

What needs improvement?

The tool seems fairly reliant of bandwidth. If the connection is not strong, it can lag behind quite a bit. It can also be time consuming to... more»

Which solutions did we use previously?

My current company has only used our already in-house share desktop clients, Microsoft Lync and WebEx, or just walked through issues over the... more»

What other advice do I have?

If you are looking for a quick and easy web-based connection session without the need to be on intranet, then this is the solution for you.
Eric Wyman
Real User
Systems Administrator at a energy/utilities company with 51-200 employees
Apr 17 2018

What is most valuable?

Remote shell and file management are critical tools that I leverage regularly on the Bomgar Remote Support platform. Also, the remote reboot... more»

How has it helped my organization?

One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were... more»

What needs improvement?

The product is pretty well rounded, but there are a few things that could be improved. * Static notes for hosts: If I could enter notes on a... more»

What's my experience with pricing, setup cost, and licensing?

In my experience, Bomgar is a superior product. Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than... more»

Which solutions did we use previously?

I have used other tools in the past, but this was the first remote support tool that we have purchased.
Stephanie Parker
Real User
IT Support and Development at a local government with 51-200 employees
Feb 23 2017

What is most valuable?

It is easy to use. We enjoy being able to save remote computer information for quick access.

How has it helped my organization?

I can effectively remotely troubleshoot personnel issues no matter where they are!

What needs improvement?

The only thing I can think of is a quick-deploy / auto-installer for the end users.

What's my experience with pricing, setup cost, and licensing?

The pricing structure under which I purchased has been great because as long as the remote and host computers are... more»

Which solutions did we use previously?

We used Chrome Remote Desktop. CRD was unstable and lost connectivity often.

What other advice do I have?

From a cost perspective, it's a great buy.

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