LogMeIn Pro Pros and Cons

LogMeIn Pro Pros

CEO678c
CEO
The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot.
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George Khairallah
Chief Technology Officer at a tech services company with 51-200 employees
They recently included the Kaspersky Security Suite as part of their Central Product.
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Gene Clark
President at a manufacturing company with 1-10 employees
The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there.
You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business.
I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it.
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DataAnalc067
Data Analyst & Back Office Support at a non-tech company with 11-50 employees
I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do.
The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location.
If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something.
It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly.
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Research2aeb
Research Scientist
The ability to easily connect back and retrieve data from the computer systems that I have.
I can copy information and put it into a presentation that I may be putting together at another location.
Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner.
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Charlie Zevitas
Business Owner with 10,001+ employees
I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier.
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SalesManbc7d
Sales Manager & Sr. Mortgage Loan Officer
Being able to remote access my computer means I can work at night from my house.
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Paul Farren
Owner with 1-10 employees
I can login to my office computer, go into all of my software, and work from a remote location.​
​It must have been straightforward. My IT person set it up for me. It is a friendly program.
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SrMergerd30d
Sr. Merger and Acquisition Advisor, Owner at a financial services firm with 11-50 employees
It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there.
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it_user516729
Head of IT
User interface.
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LogMeIn Pro Cons

CEO678c
CEO
As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing.
With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you.
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George Khairallah
Chief Technology Officer at a tech services company with 51-200 employees
Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well.
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Gene Clark
President at a manufacturing company with 1-10 employees
It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company.
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Find out what your peers are saying about LogMeIn, TeamViewer, Microsoft and others in Remote Access. Updated: October 2019.
372,185 professionals have used our research since 2012.
Research2aeb
Research Scientist
I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​
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OwnerAnddc5c
Owner and Operator
Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more.
It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot.
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Charlie Zevitas
Business Owner with 10,001+ employees
At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day.
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SalesManbc7d
Sales Manager & Sr. Mortgage Loan Officer
The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex.
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Paul Farren
Owner with 1-10 employees
​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​
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it_user516729
Head of IT
Remote Access for external and internal customers.
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Find out what your peers are saying about LogMeIn, TeamViewer, Microsoft and others in Remote Access. Updated: October 2019.
372,185 professionals have used our research since 2012.
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