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Compare LogMeIn Pro vs. LogMeIn Rescue

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LogMeIn Pro Logo
4,514 views|3,720 comparisons
LogMeIn Rescue Logo
3,294 views|2,485 comparisons
Top Review
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: September 2021.
542,267 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"This is a very reliable product and I've never had it crash."

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"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.""They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable.""The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it.""The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."

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Cons
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

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"The billing team was poor when fixing their billing mistake and customer service was missing in action.""Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that.""The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients.""Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

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Pricing and Cost Advice
"I did not deal with the financial aspect but my impression is that they are more expensive."

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"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue.""Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do.""I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

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Questions from the Community
Top Answer: This is a very reliable product and I've never had it crash.
Top Answer: I did not deal with the financial aspect but my impression is that they are more expensive.
Top Answer: It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason… more »
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Ranking
7th
out of 34 in Remote Access
Views
4,514
Comparisons
3,720
Reviews
1
Average Words per Review
456
Rating
10.0
6th
out of 34 in Remote Access
Views
3,294
Comparisons
2,485
Reviews
3
Average Words per Review
2,125
Rating
9.0
Comparisons
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Overview
Helping people and businesses access their digital lives from virtually anywhere, on any device.

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Sample Customers
The North Face, Slingbox, Lutron, The Weather Company
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Top Industries
REVIEWERS
Manufacturing Company38%
Financial Services Firm25%
Pharma/Biotech Company13%
Educational Organization13%
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider14%
Construction Company7%
Government6%
REVIEWERS
Healthcare Company38%
Retailer25%
Translation And Localization Position13%
Energy/Utilities Company13%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider14%
Government7%
Construction Company5%
Company Size
REVIEWERS
Small Business58%
Large Enterprise42%
REVIEWERS
Small Business80%
Midsize Enterprise10%
Large Enterprise10%
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: September 2021.
542,267 professionals have used our research since 2012.

LogMeIn Pro is ranked 7th in Remote Access with 1 review while LogMeIn Rescue is ranked 6th in Remote Access with 3 reviews. LogMeIn Pro is rated 10.0, while LogMeIn Rescue is rated 9.0. The top reviewer of LogMeIn Pro writes "Straightforward to set up, reliable, and easily scales up to any size of company". On the other hand, the top reviewer of LogMeIn Rescue writes "Hugely helped to decrease the time it takes to handle support issues". LogMeIn Pro is most compared with LogMeIn Central, Microsoft Remote Desktop Services, ConnectWise Control, Check Point Remote Access VPN and TeamViewer, whereas LogMeIn Rescue is most compared with LogMeIn Central, TeamViewer, BeyondTrust Remote Support, Microsoft Remote Desktop Services and Citrix Virtual Apps and Desktops.

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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.