We performed a comparison between ConnectWise ScreenConnect and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Unattended access is the most important feature."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"I've noted an ROI while using the solution."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"The ConnectWise ScreenConnect tool is very good for remote access."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"It is super easy to use and relatively inexpensive."
"The video quality is good."
"Webex is a reliable solution and has good video quality."
"The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard."
"It is user-friendly."
"Stable and scalable solution for video conferencing, virtual meetings, and collaboration, with top-notch technical support."
"The most valuable features of the solution are communication, screen sharing, and collaboration."
"Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions."
"The most valuable features are video conferencing, the integration with Outlook, and scheduling meetings."
"They could provide a toolbox for the plan I'm on."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"There could be improvement to the remote command line tools."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"I really didn't care for the onboarding process and it is something that should be improved."
"Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively."
"The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy."
"Sometimes, the solution lags because of performance issues."
"There is a small bug when it comes to connecting my Webex with my Outlook Calendar. Some meetings show up, and others don't. They should fix this bug."
"The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises."
"The solution could improve by having better integration with other platforms."
"An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription."
"Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Webex is ranked 2nd in Virtual Meetings with 117 reviews. ConnectWise ScreenConnect is rated 8.4, while Webex is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Webex is most compared with Cisco Meeting Server, TeamViewer, Skype for Business, Zoom and Cisco TelePresence. See our ConnectWise ScreenConnect vs. Webex report.
See our list of best Virtual Meetings vendors.
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