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Read 17 Webex reviews.
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Most Helpful Review
Find out what your peers are saying about TeamViewer vs. Webex and other solutions. Updated: September 2020.
441,672 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things.""The product and platform work well. That is why I have stay with them so long. The stability has typically been good.""TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing.""TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them.""It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine.""There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town.""Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer.""It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect."

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"The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they have connected.""The most valuable option is screen sharing.""They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature.""We can easily connect the device and create a room and then we can call many devices.""The most valuable aspect of this solution is that it is the easiest for participants to get connected to.""What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability.""The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard.""The most valuable feature is the ease of use."

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Cons
"Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone.""You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic.""If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training.""On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved.""Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment.""If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting.""Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer...""It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."

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"The modification of the email template is not very intuitive.""I would like to see the addition of new features that will add value to the product.""My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial.""The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use.""I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office.""Better integration with other solutions would benefit Webex.""The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed.""We have had issues where some of the invited participants are not able to join the meeting."

More Webex Cons »

Pricing and Cost Advice
"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host.""The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money.""It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot.""TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it.""...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer...""It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license.""TeamViewer is $600 or $700 per port per year...""The cost is in the thousands of dollars per year."

More TeamViewer Pricing and Cost Advice »

"The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users.""Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan.""The pricing of this solution is fine and I am satisfied with it."

More Webex Pricing and Cost Advice »

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Questions from the Community
Top Answer: TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up.
Top Answer: TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college… more »
Top Answer: Sometimes, the app can be a little cumbersome when accessing certain aspects of the program. I don't know if that's a TeamViewer thing or the application I'm trying to use on the actual PC. As far as… more »
Top Answer: If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual)… more »
Top Answer: The most valuable feature is the ease of use.
Top Answer: The pricing of this solution is fine and I am satisfied with it.
Ranking
1st
out of 59 in Virtual Meetings
Views
23,257
Comparisons
20,482
Reviews
15
Average Words per Review
1,484
Avg. Rating
9.4
4th
out of 59 in Virtual Meetings
Views
9,288
Comparisons
7,801
Reviews
16
Average Words per Review
351
Avg. Rating
8.3
Popular Comparisons
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Also Known As
Cisco Spark
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TeamViewer
Cisco
Overview
TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Offer
Learn more about TeamViewer
Learn more about Webex
Sample Customers
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Top Industries
REVIEWERS
Healthcare Company13%
University9%
Non Profit9%
Energy/Utilities Company9%
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider15%
K 12 Educational Company Or School8%
Government6%
REVIEWERS
Energy/Utilities Company20%
Comms Service Provider20%
Recruiting/Hr Firm13%
Marketing Services Firm7%
VISITORS READING REVIEWS
Computer Software Company22%
Comms Service Provider18%
Government9%
K 12 Educational Company Or School6%
Find out what your peers are saying about TeamViewer vs. Webex and other solutions. Updated: September 2020.
441,672 professionals have used our research since 2012.
TeamViewer is ranked 1st in Virtual Meetings with 15 reviews while Webex is ranked 4th in Virtual Meetings with 17 reviews. TeamViewer is rated 9.4, while Webex is rated 8.4. The top reviewer of TeamViewer writes "Allows us to access our devices on somebody else's network under their supervision, allaying security concerns". On the other hand, the top reviewer of Webex writes "Screen sharing and remote control help us solve customer problems much faster". TeamViewer is most compared with Zoom, Microsoft Remote Desktop Services, GoToMyPC, Citrix Virtual Apps and Desktops and LogMeIn Pro, whereas Webex is most compared with Skype for Business, Adobe Connect, PGi GlobalMeet, Zoom and 3CX. See our TeamViewer vs. Webex report.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.