Compare TeamViewer vs. Webex

TeamViewer is ranked 1st in Virtual Meetings with 16 reviews while Webex is ranked 6th in Virtual Meetings with 2 reviews. TeamViewer is rated 9.2, while Webex is rated 9.6. The top reviewer of TeamViewer writes "Allows us to access our devices on somebody else's network under their supervision, allaying security concerns". On the other hand, the top reviewer of Webex writes "Screen sharing and remote control help us solve customer problems much faster". TeamViewer is most compared with LogMeIn Pro, Webex and Microsoft Remote Desktop Services, whereas Webex is most compared with TeamViewer, Skype for Business and Adobe Connect. See our TeamViewer vs. Webex report.
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19,003 views|16,662 comparisons
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8,879 views|7,211 comparisons
Most Helpful Review
Find out what your peers are saying about TeamViewer vs. Webex and other solutions. Updated: January 2020.
391,122 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors.TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up.With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable.We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple.The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things.The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having.It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect.Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer.

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The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they have connected.

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Cons
Some of the additional features, like the meeting stuff, is making it too cluttered.Sometimes, the app can be a little cumbersome when accessing certain aspects of the program.A feature that they could add is chat with sound to talk.It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people.Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer...If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting.Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment.On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved.

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The modification of the email template is not very intuitive.

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Pricing and Cost Advice
We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license.TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment.TeamViewer has multiple licensing options.The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users.The cost is in the thousands of dollars per year.We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users).TeamViewer is $600 or $700 per port per year...It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license.

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The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users.

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report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
391,122 professionals have used our research since 2012.
Ranking
1st
out of 19 in Virtual Meetings
Views
19,003
Comparisons
16,662
Reviews
15
Average Words per Review
1,320
Avg. Rating
9.1
6th
out of 19 in Virtual Meetings
Views
8,879
Comparisons
7,211
Reviews
3
Average Words per Review
402
Avg. Rating
8.7
Top Comparisons
Compared 14% of the time.
Compared 12% of the time.
Compared 29% of the time.
Compared 26% of the time.
Compared 10% of the time.
Also Known As
Cisco Spark
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TeamViewer
Cisco
Overview
TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Offer
Learn more about TeamViewer
Learn more about Webex
Sample Customers
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Top Industries
REVIEWERS
Energy/Utilities Company12%
Healthcare Company12%
Non Profit12%
Maritime Company8%
VISITORS READING REVIEWS
Software R&D Company16%
University13%
Healthcare Company10%
Comms Service Provider8%
REVIEWERS
Comms Service Provider29%
Insurance Company14%
Energy/Utilities Company14%
Pharma/Biotech Company14%
VISITORS READING REVIEWS
Software R&D Company19%
Comms Service Provider17%
Non Profit9%
Financial Services Firm9%
Find out what your peers are saying about TeamViewer vs. Webex and other solutions. Updated: January 2020.
391,122 professionals have used our research since 2012.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.