Webex Pros and Cons

The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they have connected.

The solution makes it easy for us as a team to collaborate remotely.

What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability.

Seamless integration with Microsoft Outlook.

Doing presentations on the solution is very good. There isn't much they could do to improve this aspect. It's excellent.

Webex is easy to use, even for people who are just learning it.

They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature.

It's easy to dial the numbers and the process of connecting a call is very intuitive.

The most valuable option is screen sharing.

The most valuable features are video conferencing, the integration with Outlook, and scheduling meetings.

The modification of the email template is not very intuitive.

The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging.

Better integration with other solutions would benefit Webex.

No private chat option.

The initial implementation was a bit difficult. If they could simplify that aspect of the solution, it would be helpful for future users.

This solution would be much better if we could install an endpoint and have centralized management.

My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial.

Sometimes the call quality is not that great. When you call in, especially in an international situation, or if you have people calling from different continents or geographical locations, there can be issues with the call itself.

I would like to see the addition of new features that will add value to the product.

There are too many issues with getting people connected to meetings.