WebEx Reviews

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SrNetworkEng4011
Real User
Senior Network Engineer at a tech services company with 10,001+ employees
Apr 01 2017

What is most valuable?

WebEx Integration to Outlook helps our users to schedule audio conference meetings with a push of a button. It is easy... more»

How has it helped my organization?

I don’t have an example to share. This is basically a cost avoidance solution at this time. In the future it may change... more»

What needs improvement?

CWMS on-premises solution does not integrate either with CMR nor with Jabber as of yet. There is no video integration... more»

What's my experience with pricing, setup cost, and licensing??

It all depends on what your needs are. Employ this solution for only the US audio conference when you already have... more»

Which other solutions did I evaluate??

They started using MeetingPlace and followed the path to upgrade to WebEx on-premises as Cisco acquired MeetingPlace.

What other advice do I have??

Take into consideration your user needs, what user experience you want to deliver, and of course how this solution will... more»
Xavie Sierra Moreu
Real User
Unified Communications Engineer at a comms service provider with 10,001+ employees
Sep 12 2017

What is most valuable?

The possibility to have conferences with several people. The best feature is that you know to whom you are talking.... more»

How has it helped my organization?

I'm work at Telefonica International. This tool improves our communications with people all around the globe.

What needs improvement?

Cisco WebEx is always developing more functions and improving on the ones that it already has. So, I think that all... more»

What's my experience with pricing, setup cost, and licensing??

Cisco is not cheap, and this product is not the exception to the rule, but it is worth all the money paid.

Which other solutions did I evaluate??

Not previously. But currently, we also use Lync (Skype for Business), and WebEx is far far better than Skype.

What other advice do I have??

If you have the budget, go for WebEx. You won't find anything more stable, scalable, and with a fair support team.
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Antonio Dota
Real User
Network & Unified Collaboration Leader at a energy/utilities company with 10,001+ employees
Nov 01 2017

What is most valuable?

Improved collaboration.

How has it helped my organization?

Cisco Spark has changed the concept of team messaging and communication in a very dramatic way. Messaging, meeting, and delivery calling are now easy from the cloud. This app also... more»

What needs improvement?

Though it is a nice app to work with, it has downsides, too. It is not very user-friendly. Sometimes users cannot use voice recognition to send a message. Sometimes messages will... more»

Which other solutions did I evaluate??

No.
Helena Schoeman
Consultant
Group Learning and Development Programme Manager at a tech services company with 10,001+ employees
Aug 10 2017

What is most valuable?

I enjoy conducting virtual training in the WebEx training room. I’m in Learning & Development and delivering... more»

How has it helped my organization?

Ease of use; people in our company are familiar with WebEx meetings, so to move to the training platform didn’t take a... more»

What needs improvement?

For the Training centre: * When you use the whiteboard, you cannot MOVE the contributions of learners. * To... more»

What's my experience with pricing, setup cost, and licensing??

Not available.

Which other solutions did I evaluate??

Used Saba. Scheduling and the integration with Outlook is much easier with WebEx.

What other advice do I have??

With IT support and global company licenses, it is easy to use.
it_user224919
Real User
Financial Consultant
Jan 23 2018

What do you think of WebEx?

Improvements to My Organization: It allows me to conduct meetings, share files, record events, chat, and have presentations with co-workers. • Valuable Features: Webinar. • Room for Improvement: The charges for US and Asia vary greatly.  It costs more to subscribe to WebEx in Asia. • Use of Solution: Three to five years. • Stability Issues: No stability issues. • Scalability Issues: No scalability issues. • Customer Service and Technical Support: Very good. Phone support is available 24/7 to get technical help. • Previous Solutions: I have recently switched to a different solution. WebEx is more costly. There are equivalent solutions at a lower cost. • Initial Setup: Set up is convenient. • Pricing, Setup Cost and Licensing: WebEx is cost...
Mark Levitt
Real User
Customer and Market Insights Manager at a tech company with 201-500 employees
Feb 23 2017

What is most valuable?

I really value WebEx’s sharing of applications.

How has it helped my organization?

WebEx enables remote employees to participate in training sessions and other meetings.

What needs improvement?

Recordings are slow to start, sometimes fail, and are difficult to edit.

What other advice do I have??

WebEx’s sharing of an application or the desktop enables me to give a presentation or a demo to remote colleagues, customers and prospects. Other services such as email, audio... more»
SolutionMgr902
Real User
Solution Manager - Pre Sales - West Europe at a tech services company with 501-1,000 employees
Mar 09 2017

What do you think of WebEx?

Valuable Features: Virtual meeting rooms Video/Voice capabilities Desktop sharing and whiteboards • Improvements to My Organization: Increased productivity Ability to have meetings on-the-fly, without any scheduling Resources are always available • Room for Improvement: I would like to see integration with legacy video endpoints. • Use of Solution: I have used it for 18 months. • Stability Issues: I did not encounter any stability issues. • Scalability Issues: I did not have any scalability issues. My requirement is a maximum of ten end points connected. • Customer Service and Technical Support: I would give technical support a rating of 9/10. • Previous Solutions: We previously used free solutions such as Skype or Google Hangouts. • Initial...
Ivan Tushev
Real User
CIO at a tech services company
May 18 2017

What do you think of WebEx?

Valuable Features: Simple, yet powerful! Excellent mobile interface (Android user here). Everything from registration to team creation and collaboration feels smooth and seamless! • Improvements to My Organization: Great collaboration tools included! • Room for Improvement: Instant messaging, video conferencing, document sharing... collaboration! • Use of Solution: I'm new to the product. • Deployment Issues: I have not encountered any deployment issues. • Stability Issues: I have not encountered any stability issues. • Scalability Issues: I have not encountered any scalability issues. • Customer Service and Technical Support: Customer Service: Customer service is excellent! Technical Support: N/A • Previous Solutions: We did not...
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What is WebEx?

WebEx is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use WebEx, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Also known as
Cisco Spark
WebEx customers

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

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