Webex Reviews

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Real User
User with 51-200 employees
Oct 27 2019

What is most valuable?

The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they… more»

How has it helped my organization?

Webex has helped me to give my customers a much faster response without the need to mobilize, so it avoids transport costs and times. It allows us to improve the SLA… more»

What needs improvement?

I think options during a meeting can be further improved. You should explore a lot to see the information in the room, for example. The modification of the email template… more»

What's my experience with pricing, setup cost, and licensing?

The cost of installation is free and it is not required to install anything since it is a cloud service. The price of the license depends a lot on the type of service… more»

Which solution did I use previously and why did I switch?

I have used Microsoft's solution with Skype for Business, but it does not integrate as natively with video devices as Webex Meeting does.

What other advice do I have?

The solution really is very good. In the last year, it has improved a lot, including the recording of the meetings has improved and been perfected.

Which other solutions did I evaluate?

I tried BlueJeans and Zoom before choosing this solution.
Kari Flor
Real User
Manager, Telecommunications at a comms service provider with 1,001-5,000 employees
Dec 13 2018

What is most valuable?

The call me feature is one of the features our employees seem to love, they hate having to locate a phone number to call in to it. They say it is cumbersome.

How has it helped my organization?

It allows for collaboration between like teams located in different manufacturing facilities as well as corporate offices, including training.

What needs improvement?

In collaborating we sometimes find it difficult to let others "control" your meeting while they speak, users say it is cumbersome to "pass the puck".

Which solution did I use previously and why did I switch?

InterCall: not as much collaboration ability.

What other advice do I have?

Be aware of the different costs associated with voice and data (even if you don't use it you may still be charged).

Which other solutions did I evaluate?

Yes, I don't remember.

Articles

User Assessments By Topic About Webex

Find out what your peers are saying about Cisco, TeamViewer, Microsoft and others in Virtual Meetings. Updated: February 2020.
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Webex Questions

What is Webex?

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Also known as
Cisco Spark
Webex customers

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

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