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2018-12-06T16:49:00Z

What needs improvement with Webex?

7

Please share with the community what you think needs improvement with Webex.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
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1717 Answers

author avatar
Top 20Real User

The price of the solution could be slightly reduced.

2020-09-21T06:33:00Z
author avatar
Top 10Consultant

We had one problematic issue and that was with the recordings that were kept on the web. Initially they were auto archiving but then recordings were getting deleted after three months and we weren't aware of that change in their policy. I lost a lot of my recordings and I think they should have a longer retention period for the recordings. A private chat option would be a good addition to the solution. If you're in the middle of a meeting and you want to have a private chat with someone, it can be a useful feature.

2020-07-13T06:55:54Z
author avatar
Top 20Real User

It would be great if they had a directory that you could consult for the meeting dial-in numbers.

2020-07-05T15:50:31Z
author avatar
Top 20Consultant

The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging. Currently, the solution isn't really lacking in features.

2020-06-30T08:17:34Z
author avatar
Top 20Real User

For what we use it for, I can't think of anything the solution is lacking. The initial implementation was a bit difficult. If they could simplify that aspect of the solution, it would be helpful for future users.

2020-06-25T10:49:11Z
author avatar
Top 10Real User

Sometimes the call quality is not that great. When you call in, especially in an international situation, or if you have people calling from different continents or geographical locations, there can be issues with the call itself. I would like to see improved chatting functionality. The chat boxes need to be more prominent. It would be nice if you could edit your chat, and easily add attachments into it, similar to Slack, to make it easier to share, sidebar, and communicate during calls. It's very important to add some sort of editing function into the chats. You want to be professional and fix any mistakes and not just leave them there.

2020-06-18T05:17:49Z
author avatar
Top 5Reseller

There are too many issues with getting people connected to meetings. Reliability and consistency need improvement. I would like to see support for connecting with customers who don't have Webex installed and to improve the audio quality.

2020-06-15T07:34:04Z
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Top 10Real User

This solution would be much better if we could install an endpoint and have centralized management. This would allow me to subscribe, push an endpoint to the client, and then control these points. I would like to see the inclusion of security agents, for example from McAfee or Symantec, which can scan the communication for threats. This would help avoid problems if a user has malware on their machine. Webex would also be able to scan for malicious files.

2020-06-14T08:03:10Z
author avatar
Top 5Real User

We have had issues where some of the invited participants are not able to join the meeting. This is a problem that we have had to create a support ticket for.

2020-04-23T10:13:39Z
author avatar
Top 20Real User

The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed.

2020-04-16T08:44:00Z
author avatar
Top 20Real User

Better integration with other solutions would benefit Webex.

2020-04-13T06:27:36Z
author avatar
Top 20Real User

The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use.

2020-04-06T08:22:00Z
author avatar
Top 10Real User

My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial.

2020-04-05T09:13:00Z
author avatar
Top 20Real User

I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office. They should also introduce a collaboration tool to include the features of audio call and video call.

2020-04-05T09:13:00Z
author avatar
Top 20Vendor

I would like to see the addition of new features that will add value to the product. These include things including a faster save or download time for conferences.

2020-04-02T07:00:14Z
author avatar
Top 5LeaderboardReal User

I think options during a meeting can be further improved. You should explore a lot to see the information in the room, for example. The modification of the email template is not very intuitive.

2019-10-21T21:52:00Z
author avatar
Top 20LeaderboardReal User

In collaborating we sometimes find it difficult to let others "control" your meeting while they speak, users say it is cumbersome to "pass the puck".

2018-12-06T16:49:00Z
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