We performed a comparison between ConnectWise ScreenConnect and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"The ConnectWise ScreenConnect tool is very good for remote access."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"The initial setup is fairly straightforward."
"The initial setup is quick and easy."
"It is a game-changer for virtual communication, and it is incredibly user-friendly, making it a go-to choice for remote meetings, webinars, and online collaboration."
"I'm not a really technologically sophisticated user. From my point of view, if I can use it, it's likely very straightforward."
"The biggest advantage with Zoom, compared to other similar products, is the simplicity."
"The installation process is very simple."
"Screen sharing is valuable. It is very easy to install, and there are 45 minutes free of charge."
"A good option for online meetings."
"The initial setup is very simple."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"The solution should add the ability to video chat with the user on the other end."
"I really didn't care for the onboarding process and it is something that should be improved."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"Mobile interface."
"Zoom's drawing tools could be better integrated."
"The user interface should be more straightforward and easy to use."
"The virtual background could be more smoothly integrated with the rest of the software."
"The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time."
"It takes time to acclimate end users to the product."
"I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms."
"There could be more integration options for Zoom."
"I don't have any particular issues, but I think the user interface could be improved. Previously, I used Microsoft Teams, where the chat, video, and audio options were all easily accessible in one place, making the user experience smoother. In Zoom, it's a bit more manual. For example, we must use external chat options like Slack and manually send the Zoom URL link to initiate a chat. In MicrosoftTeams, you can directly call and chat with someone from the contact list simultaneously."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Zoom is ranked 1st in Virtual Meetings with 200 reviews. ConnectWise ScreenConnect is rated 8.4, while Zoom is rated 8.4. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and Cisco Meeting Server. See our ConnectWise ScreenConnect vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
