Compare Document360 vs. Freshdesk

Document360 is ranked 9th in Knowledge Management Software while Freshdesk is ranked 2nd in Knowledge Management Software with 1 review. Document360 is rated 0, while Freshdesk is rated 10.0. On the other hand, the top reviewer of Freshdesk writes "Stable and scalable with a straightforward setup". Document360 is most compared with Atlassian Confluence and Inbenta, whereas Freshdesk is most compared with ServiceNow, JIRA Service Desk and TOPdesk.
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Document360 Logo
112 views|77 comparisons
Freshdesk Logo
2,826 views|2,284 comparisons
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Use our free recommendation engine to learn which Knowledge Management Software solutions are best for your needs.
408,726 professionals have used our research since 2012.
Ranking
Views
112
Comparisons
77
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
2,826
Comparisons
2,284
Reviews
1
Average Words per Review
297
Avg. Rating
10.0
Top Comparisons
Compared 78% of the time.
Compared 22% of the time.
Compared 22% of the time.
Compared 21% of the time.
Compared 7% of the time.
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Freshworks
Overview

Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease.

Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

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Sample Customers
Stackify, SecuvantHonda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Top Industries
No Data Available
VISITORS READING REVIEWS
Software R&D Company20%
Retailer14%
Comms Service Provider14%
Healthcare Company8%
We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.