We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.
Benefitting Features of Document360
Document360 has the ability to use in multiple Help Centers and customized landing pages to carry your brand.
There are many other outstanding features to explore. With Document360 you can build better self-service support for your employees and extend the benefits of the Help Center for your customers.
Document360 is ranked 6th in Knowledge Management Software while Freshdesk is ranked 3rd in Knowledge Management Software with 1 review. Document360 is rated 0.0, while Freshdesk is rated 10.0. On the other hand, the top reviewer of Freshdesk writes "Stable and scalable with a straightforward setup". Document360 is most compared with Atlassian Confluence and Zendesk Guide, whereas Freshdesk is most compared with ServiceNow, JIRA Service Desk, Microsoft Dynamics CRM, Jira and Atlassian Confluence.
See our list of best Knowledge Management Software vendors.
We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.