Compare Document360 vs. Freshdesk

Cancel
You must select at least 2 products to compare!
Document360 Logo
308 views|235 comparisons
Freshdesk Logo
2,215 views|1,805 comparisons
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which Knowledge Management Software solutions are best for your needs.
501,151 professionals have used our research since 2012.
Ranking
Views
308
Comparisons
235
Reviews
0
Average Words per Review
0
Rating
N/A
Views
2,215
Comparisons
1,805
Reviews
1
Average Words per Review
297
Rating
10.0
Popular Comparisons
Learn More
Overview

Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.

Benefitting Features of Document360

Document360 has the ability to use in multiple Help Centers and customized landing pages to carry your brand.

  • Simple, efficient, and clear design editor, allowing the user to choose between Markdown and WYSIWYG editor.
  • A real-time preview panel on the editor allows seeing how the published article will look while editing.
  • With the Category Manager, you can easily assign Articles to different Categories, and that you can re-arrange all of the content.
  • Versioning-Product documentation requires version control features, with Document360 you can understand full version history to see what changes were made, by who with time stamp and revert back to any revision.
  • The built-in analytics feature filters data and provides the report to derive actionable data and insights.
  • Intelligent Search- Customers can use the smart instant search for quick help and dynamically look for the most relevant help articles.
  • Good for collaboration among team members unites team to one platform for capturing, sharing, and gaining knowledge.
  • Seamless navigation through articles, adding tags, meta description makes it easy to categorize and search.
  • SEO settings-At document360 you can customize article metadata and add tags to the article for quick search and optimize article title to include more keywords that relate to your product.
  • Document360 integrates with multiple third-party tools, thus making a single place to centralize the tools used by your teams

There are many other outstanding features to explore. With Document360 you can build better self-service support for your employees and extend the benefits of the Help Center for your customers.

Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Offer
Learn more about Document360
Learn more about Freshdesk
Sample Customers
Monday.com, Harvard University, Microsoft, Warner Brothers, Stackify and more
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Top Industries
VISITORS READING REVIEWS
Computer Software Company35%
Comms Service Provider29%
Energy/Utilities Company13%
Media Company4%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider18%
Energy/Utilities Company8%
Retailer5%
Company Size
No Data Available
REVIEWERS
Small Business67%
Midsize Enterprise33%

Document360 is ranked 6th in Knowledge Management Software while Freshdesk is ranked 3rd in Knowledge Management Software with 1 review. Document360 is rated 0.0, while Freshdesk is rated 10.0. On the other hand, the top reviewer of Freshdesk writes "Stable and scalable with a straightforward setup". Document360 is most compared with Atlassian Confluence and Zendesk Guide, whereas Freshdesk is most compared with ServiceNow, JIRA Service Desk, Microsoft Dynamics CRM, Jira and Atlassian Confluence.

See our list of best Knowledge Management Software vendors.

We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.