We performed a comparison between DX Unified Infrastructure Management and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It reduced cycles for a lot of quick out-of-the-box functionality. It also allowed us to get away from being stuck in SNMP, VTP V2, based off of agent deployment."
"Probe packages and probe deployment."
"I can use the Drag and Drop feature to build dashboards within minutes."
"Monitors the infrastructure asset and also monitors as an IT service."
"MultiWAN and Balance service"
"It's easy to push out across numerous servers. Very scalable."
"Great out-of-the-box capability."
"The real value is our being able to pull all the historic data that we need in order to gather every little metric and nuanced piece of information from a given device, a given piece of infrastructure, in order for us to generate alerts."
"It has given us an understanding of each layer from a server application."
"The process involving the original setup of the solution is excellent."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"Stability-wise, I feel it is a good product."
"It has been stable since deployment."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"The biggest advantage of ServiceNow is the value that it brings."
"I find that the Discovery and scripting features are the most useful."
"I'd also like to see more probes. More probes in the sense that we were coming across devices that we're expected to monitor and manage for which, out of the box, there isn't a nice, clean solution. There are probes that are dedicated for certain devices and certain device types, which is great. But then there are times we come across nuanced products that we have to develop our own solution for. There are probes that exist in there that allow us to make a customized solution, but it takes a lot more time."
"DX UIM's reporting and customization need to be improved."
"We've had issues with pulling reports."
"The biggest feature that I've been hoping they would enhance on is inventory management: things like adding/removing nodes."
"A useful feature to have would be automatic configuration per standard by new robots that check in for any particular customer."
"Currently lacks a mobile application which would be helpful."
"I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a little bit less intensive in terms of resource, because we're doing it with scripts."
"It needs a little bit more functionality in the Admin Console."
"ServiceNow is very costly."
"The solution should improve the classes of discovery assets to disregard more junk data."
"It is one of the most costly applications in terms of subscription costs."
"They can expand on the plugins for some of the other tools."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
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DX Unified Infrastructure Management is ranked 14th in Server Monitoring with 120 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews. DX Unified Infrastructure Management is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". DX Unified Infrastructure Management is most compared with DX SaaS, DX Spectrum, SCOM, ManageEngine OpManager and SolarWinds Server and Application Monitor, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and Lansweeper. See our DX Unified Infrastructure Management vs. ServiceNow Discovery report.
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