We performed a comparison between Everbridge IT Alerting and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."Valuable features include incident management and ease of integrations."
"The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors."
"I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful."
"It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable."
"The rules option has been helpful, as we can adjust the conditions in the template."
"By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster."
"Even in the first few months, we realized some of those benefits around shortening the time to resolution."
"With SaaS, we can implement in other regions without having to physically go to there."
"The most valuable feature of this solution is that it is user-friendly."
"In Jira Service Management, the most beneficial features are process improvement, workflows, and escalations."
"The most valuable features of this solution are Incident and Request Management."
"Service Management is great if you're an Atlassian shop already using JIRA for the development team and you want another tool for help desk ticketing. When it's all under the same umbrella, I can easily take a ticket from the help desk and move it to the development team. You can't beat that integration between two products."
"I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."
"Easy to use and user-friendly."
"I find the Kanban chart where we put each story in to be the most valuable feature. We use the Kanban chart to revise the project every morning in our five-minute meeting."
"The dashboards in Jira have been the most useful feature."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"The company would like to have super detailed analytics, as we integrate this with our security software."
"The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool."
"Lacks ability to customize messages."
"What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally."
"It could use more enhancement type integrations, but no improvements to functionality are needed."
"One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult."
"The initial setup was very complex. We did not have a very good experience with our initial deployment. Most of this was due to customizations in our ServiceNow instance."
"The documentation needs improving, it's difficult to find specific procedures."
"With Jira, we were unable to implement time-based automation in its ticketing system. We would like a feature where we can define tickets based on severity, then tickets are automatically escalated to the next level after a set period of time if they go unanswered."
"In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work for customer-facing systems."
"The deployment can be a bit complex, especially for those who are not technical."
"Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive."
"This solution lacks features for project management."
"The solution needs to be integrated better with Office X5."
"The queries are weak and lack advanced functionality. You can do rudimentary queries, but you can't aggregate. You can't filter for a lot of things that would be useful, so you need to use plugins to write writing advanced queries. I run into problems when working with different organizations because they always have restrictions on what kind of plugins they allow."
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. Everbridge IT Alerting is rated 8.8, while JIRA Service Management is rated 8.2. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, OnSolve Platform for Critical Event Management, xMatters and Opsgenie, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud.
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
