We performed a comparison between Everbridge IT Alerting and OpenText Operations Bridge based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."Valuable features include incident management and ease of integrations."
"The most valuable feature is the support calendars."
"The rotation and replacement options save our managers a lot of time."
"The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list."
"I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out."
"A robust solution with multiple modules that can be leveraged."
"People are able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions."
"The rules option has been helpful, as we can adjust the conditions in the template."
"OpsBridge has good event correlation facilities and root-cause identification algorithms."
"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."
"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."
"We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems."
"The most valuable feature is its ability to integrate with everything."
"Purely, its flexibility is the most valuable aspect. It is hugely configurable."
"The initial setup is pretty straightforward. It's not complex at all."
"The preloaded rules and ways to monitor your systems are a must."
"Explanations are limited to 500 characters in description fields."
"With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure."
"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."
"The company would like to have super detailed analytics, as we integrate this with our security software."
"An incident management feature would be nice because, as it stands now, you select different items when you're filling out a form to launch a notification. If those were more conditional it would help. Right now it just puts out whatever you put into the form, whereas, if you could specify a "yes" or "no" and it would input a different verbiage, that would be nice to have, instead of having to spell out all the verbiage."
"I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long message, they end up sending you a link to the rest of the message."
"I'm not aware of areas that need improvement."
"I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers."
"The service takes a very long time to start and it requires a lot of resources."
"The price is quite expensive, and because of this, we may try another solution."
"The setup process can get a little bit complex."
"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."
"The latest versions of the service reporting dashboards need improvement, such as service modeling."
"The pricing is a bit expensive for smaller companies."
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while OpenText Operations Bridge is ranked 8th in Event Monitoring with 44 reviews. Everbridge IT Alerting is rated 8.8, while OpenText Operations Bridge is rated 7.8. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, OnSolve Platform for Critical Event Management, xMatters and Opsgenie, whereas OpenText Operations Bridge is most compared with SCOM, OpsRamp, Splunk Enterprise Security, BMC Helix Monitor and IDERA SQL Diagnostic Manager for SQL Server.
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