We performed a comparison between Everbridge IT Alerting and Splunk On-Call based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The post mortem reports are descriptive, indicating who joined the call and when."
"The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors."
"It's a lot easier to create and manage schedules, especially in comparison to the on-call scheduling creation in ServiceNow. That has always been something of a bear to operate. We've found it's a lot simpler in Everbridge."
"Powerful conference bridging that rigorously reaches out to stakeholders, which saves time working an issue. The mobile app provides ease of use for our resolvers and mobile push has proven quick and reliable. It also gives us flexibility around creating sometimes complex shifts within an on-call calendar."
"By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster."
"Even in the first few months, we realized some of those benefits around shortening the time to resolution."
"It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works."
"Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes."
"The most valuable feature of the solution is helpdesk escalation."
"The alert calling feature is the best because notifications are delivered via phone messages."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"Explanations are limited to 500 characters in description fields."
"I would like them to add GPS going forward."
"The ability for members to change their schedules, and change the person their swapping with, could use improvement. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules."
"I would like to have a little bit more flexibility in the member portal."
"I've worked closely with Everbridge teams in my previous positions too, and the one thing I would like to see is the distance. You have to measure it, and it's not really accurate. If we could have a general distance within the alert itself to tell us where the closest asset is, it would be useful. That's one thing I'd like to see."
"The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure."
"It could use more enhancement type integrations, but no improvements to functionality are needed."
"They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"Should have more YouTube webinars."
"There could be improvements with communicating an incident or alert."
"The solution can be improved by including a wider list of permissions."
"The third-party configuration tool could be easier to use."
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. Everbridge IT Alerting is rated 8.8, while Splunk On-Call is rated 8.6. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, OnSolve Platform for Critical Event Management, xMatters and Splunk Enterprise Security, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic, ServiceNow and xMatters . See our Everbridge IT Alerting vs. Splunk On-Call report.
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