Compare Everest Service Manager vs. TOPdesk

Everest Service Manager is ranked 30th in IT Service Management (ITSM) while TOPdesk is ranked 11th in IT Service Management (ITSM) with 3 reviews. Everest Service Manager is rated 0, while TOPdesk is rated 8.4. On the other hand, the top reviewer of TOPdesk writes "Helpful asset and reservation management capability, with professional and responsive technical support". Everest Service Manager is most compared with JIRA Service Desk, whereas TOPdesk is most compared with ServiceNow, JIRA Service Desk and Freshdesk.
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Everest Service Manager Logo
76 views|32 comparisons
TOPdesk Logo
1,805 views|1,466 comparisons
Most Helpful Review
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Pricing and Cost Advice
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The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date.

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Ranking
Views
76
Comparisons
32
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
1,805
Comparisons
1,466
Reviews
3
Average Words per Review
351
Avg. Rating
8.3
Top Comparisons
Compared 36% of the time.
Compared 14% of the time.
Compared 10% of the time.
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EverestIMS
TOPdesk
Overview

EverestIMS Technologies Pvt Ltd (Everest), is an Indian software product company. With a rich market experience in the I&O space, the company has built a widespread presence across the country through its product portfolio. Having a mixed team of industry veterans in its management board, the company's vision is to satisfy the dynamic requirements of varied organizations by providing them with modern-day tech-savvy IT tools, and to become an efficient enabler in the digital ecosystem. The organization specializes in providing integrated IT solutions to empower corporations and enterprises for the delivery of enhanced services to their end-users. Under the brand name of "Everest" the company have 3 distinct products namely – Everest IMS (Unified IT Infrastructure Management Suite for Networking and IT - both IP & Non-IP based Devices), Everest SM (An ITIL based Service Management tool), and Everest IoTMS (Monitoring and Management Suite for IoT & SCADA devices).

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
Offer
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Sample Customers
Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telcoCity of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in IT Service Management (ITSM). Updated: February 2020.
406,607 professionals have used our research since 2012.
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