We performed a comparison between Microsoft Exchange and Microsoft Exchange Online based on real PeerSpot user reviews.
Find out in this report how the two Email Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The availability group settings are better, so it has inherent scalability. In 2010, they added several sensible rules."
"The initial setup was straightforward and fast."
"For me, the solution is very user-friendly. I've used it a long time and I know where everything is."
"Microsoft Exchange is stable."
"The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams."
"The technical support services are good."
"Exchange is easy to use. It also has a built-in calendar for all the stuff I'm supposed to be looking at and doing. Exchange tells you if you have a doctor's appointment or a scheduled call. It also has a place to store and manage your contacts. If I want to add a new contact, it will put in information about that contact stored anywhere within the Microsoft Suite."
"It's so much of a part of what I do every day that I don't give it a lot of thought. It just works, for the most part, until it doesn't, in which case I call tech support."
"It is for emails, and it seems to work okay."
"Microsoft Exchange Online is an easy-to-use solution."
"Microsoft Exchange Online is easy to use. You have a common storage where people can store documents. It also helps with version control."
"Microsoft Exchange Online is a stable product."
"When you used to write to someone, you would often begin typing their name and their email address would appear; you would simply click and you would have the correct email address. That has been working for a while, but having the location address appear was a pleasant surprise. It was amazing."
"The product enables us to have remote meetings."
"The most valuable feature of Microsoft Exchange Online is its performance."
"I like that Exchange Online is easy to use and that I do not need to maintain the previous Exchange Server. I also do not need to worry about the security of the Exchange Server. If there are any issues, then it will be the service provider's problem and not mine."
"There are issues when you add your domain to Microsoft Tenant, and you try to create that. Which is a problem for me."
"From a security point of view, Microsoft should enhance the new features. Technical support could also be better."
"Microsoft Exchange is highly stable. However, after receiving some updates it can be unstable."
"The solution could be more secure."
"Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service."
"An area for improvement would be the convenience of working with Azure services from Exchange on-premise installations."
"Sometimes we don't get support quickly enough - for example, if there's some global hacker attack, we don't get served as quickly. The skills of the technical staff can also vary, and Microsoft could perhaps improve their training."
"Microsoft could make it easier to combine comments in the GUI. It isn't easy to do certain things in Exchange, primarily if the administrator isn't used to the command line, so I think the customer interface could be improved."
"The UI could be improved to look more like the desktop version for ease of use."
"From an IT perspective, we need clearer documentation to understand the product’s configuration process."
"I feel that there is a need for improvement in the product, considering that there are some concerns with the tool's integration capabilities."
"The support could improve their response time and sometimes the phone lines are not clear because of static or noise. However, the agents are knowledgeable and very helpful."
"The problem with Exchange is that the attributes aren't flexible enough. I'd like to see more interaction with Office 365 and tighter integration between on-prem Exchange and Exchange Online. There's still a disconnect between mailboxes and the cloud."
"The product needs to embed AI for intelligent searches and analytics."
"The solution could improve by making the user interface better."
"The support from the vendor is fine. However, it could be faster, and some of the agents could be more knowledgeable, but it is a large solution, there's a lot of information that the agents have to work with. I can't always expect when I get connected to the first-level agent that they will know absolutely everything. Sometimes there's no replacement for pure experience."
Microsoft Exchange is ranked 3rd in Email Applications with 78 reviews while Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews. Microsoft Exchange is rated 8.4, while Microsoft Exchange Online is rated 8.6. The top reviewer of Microsoft Exchange writes "Very stable with an easy-to-use email management system". On the other hand, the top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". Microsoft Exchange is most compared with Zimbra Collaboration, KerioConnect, HCL Domino and Open-Xchange, whereas Microsoft Exchange Online is most compared with Google Workspace, Amazon WorkMail, ProtonMail, Zoho Mail and OpenText GroupWise. See our Microsoft Exchange vs. Microsoft Exchange Online report.
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