We performed a comparison between GoToAssist and Splashtop Remote Support based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"The tool's most valuable features are pricing and easy management."
"The initial setup is simple."
"The solution is very fast."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The solution should add more options and tools for shortcuts, administration, etc."
"The integration features could be better."
"Splashtop Remote Support needs to improve customization."
Earn 20 points
GoToAssist is ranked 25th in Remote Access while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. GoToAssist is rated 9.0, while Splashtop Remote Support is rated 8.0. The top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". GoToAssist is most compared with LogMeIn Rescue, TeamViewer, Microsoft Remote Desktop Services and GoToMyPC, whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, TeamViewer and LogMeIn Rescue.
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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
