We performed a comparison between GoToAssist and TeamViewer based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"Getting started with TeamViewer was easy, with a very straightforward usage"
"The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."
"The most important feature of TeamViewer is its ease of use."
"The product is easy to install."
"From my perspective, the most important is the login."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
"The product can sometimes crash."
"It's pretty limited on the options they have."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"It should have ability to display notes in the computer list."
"TeamViewer has a legacy and may not be using the latest UI trends."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"I don’t see any areas where improvement is needed."
Earn 20 points
GoToAssist is ranked 25th in Remote Access while TeamViewer is ranked 1st in Remote Access with 84 reviews. GoToAssist is rated 9.0, while TeamViewer is rated 8.6. The top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". GoToAssist is most compared with LogMeIn Rescue, Microsoft Remote Desktop Services, GoToMyPC, LogMeIn Pro and Splashtop Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and LogMeIn Central.
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