We compared HubSpot CRM and Salesforce Sales Cloud across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities. Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities.
Room for Improvement: HubSpot CRM could improve its integration, task tracking, and contact management. Salesforce Sales Cloud could improve its integration with third-party systems and reporting.
Service and Support: HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues. Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team.
Ease of Deployment: HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time. Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools.
Pricing: HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses. Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons.
ROI: HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security. Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time.
Comparison Results: Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses. Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited.
"It was quite stable. I didn't notice any specific issues or downtime"
"The ease of having everything in one place is valuable."
"The most valuable feature of HubSpot CRM is the forms."
"The permission system is great, so you can really decide who gets what permissions."
"The setup is very easy."
"The most valuable feature of the solution is its free version, where you can store around 10,00,000 records in HubSpot CRM for free if you have a business email ID."
"The interface is good."
"The feature that is beneficial from HubSpot CRM is business intelligence."
"Salesforce Sales Cloud is a stable solution."
"There is a ton of information on the dashboard. Reports are also there for us. We can analyze information across the team and across a period, such as quarterly or annually."
"The development cost, maintenance cost, everything will be drastically reduced - unlike traditional infrastructure where we maintain everything on our own."
"The reporting features are useful."
"This product is lightweight."
"The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy."
"It has custom fields and custom reports which can align to our business objectives and marketing focus."
"The performance is good, and it is easy to use."
"HubSpot CRM could be flexible and customizable."
"There is room for improvement in pricing. The pricing strategy that they have is way too clever."
"An area to be improved in HubSpot CRM is its customization capabilities."
"This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules."
"The scoring functionality in Salesforce is better. HubSpot CRM should improve its scoring feature."
"HubSpot CRM could improve by combining additional functions within the organization, such as operations because it's heavily focused on sales and marketing. This makes sense since that is what it is for, but if had integrations with other solutions or additional dashboards that would be good."
"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."
"The solution's user interface can be simpler with features that are easy to navigate."
"The licensing price could be cheaper."
"With the solution being very vast, they need to prioritize features."
"The performance is sometimes slow. There is too much information and this makes it difficult to find the answers we are looking for."
"I would like to see licensing fees reduced in the next release."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"Amount of storage provided is limited."
"An area for improvement would be the ease of configuration."
"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."
HubSpot CRM is ranked 9th in CRM with 35 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews. HubSpot CRM is rated 8.2, while Salesforce Sales Cloud is rated 8.4. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". HubSpot CRM is most compared with Attio, Odoo, Bitrix24, Acumatica and monday.com, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement. See our HubSpot CRM vs. Salesforce Sales Cloud report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
