Compare IBM Maximo vs. SolarWinds Web Help Desk

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Find out what your peers are saying about IBM Maximo vs. SolarWinds Web Help Desk and other solutions. Updated: September 2020.
441,850 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The incident management feature is good because it allows you to keep track of and classify issues.""The most powerful features are the database and integration with CMDB.""We are very thankful to have IBM integrated with our own Legacy cloud-based system"

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"The most valuable feature of this solution is the assets management module.""It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for."

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Cons
"I feel that the interface is a little too complicated with a large number of fields to enter.""The interface is not very easy or user-friendly and is in need of improvement.""You can get lost using the application"

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"This solution needs to have mobile application support added.""The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds."

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Pricing and Cost Advice
Information Not Available
"They charge by the technician. It costs $117 per technician per year."

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441,850 professionals have used our research since 2012.
Ranking
Views
6,200
Comparisons
4,564
Reviews
3
Average Words per Review
627
Avg. Rating
6.3
22nd
out of 52 in Help Desk Software
Views
1,100
Comparisons
931
Reviews
2
Average Words per Review
595
Avg. Rating
6.5
Popular Comparisons
Compared 29% of the time.
Compared 10% of the time.
Compared 1% of the time.
Also Known As
Maximo
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IBM
SolarWinds
Overview
Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
Offer
Learn more about IBM Maximo
Learn more about SolarWinds Web Help Desk
Sample Customers
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East CoastInstacart
Top Industries
VISITORS READING REVIEWS
Computer Software Company41%
Comms Service Provider11%
Government11%
Manufacturing Company5%
No Data Available
IBM Maximo is ranked 1st in Enterprise Asset Management with 3 reviews while SolarWinds Web Help Desk is ranked 22nd in Help Desk Software with 2 reviews. IBM Maximo is rated 6.4, while SolarWinds Web Help Desk is rated 6.6. The top reviewer of IBM Maximo writes "A great solution for enhancing an asset's lifecycle". On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". IBM Maximo is most compared with ServiceNow, Oracle Enterprise Asset Management, JIRA Service Desk, ABB Ability Asset Suite EAM and Coupa, whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Desk, ServiceNow, Zendesk Guide and SolarWinds MSP Manager.

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We monitor all Enterprise Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.