Most Helpful Review
Use SolarWinds Web Help Desk? Share your opinion.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable.
Work order management and scalability enables the businesses' needs to be met.
Reliable, very configurable, and it's all integrated in the same database.
We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets.
Maximo is very stable. We really do not have problem with stability.
We were able to scale perfectly.
Its capabilities let us organize our work.
Preventive maintenance management.
The most valuable feature of this solution is the assets management module.
The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections.
It's not user-friendly. It could use shortcuts for frequently requested services.
Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs.
It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for.
It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff.
The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline.
Maximo is a big system, so the initial setup is complex.
Vendor management needs enhancement.
This solution needs to have mobile application support added.
Pricing and Cost Advice
Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.
The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management.
Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses.
Where available, concurrent licenses can be more cost efficient and provide more flexibility.
You pay for what you get. There are lots of options depending on how you would like to implement Maximo.
Information Not Available
out of 32 in Enterprise Asset Management
Average Words per Review
out of 44 in Help Desk Software
Average Words per Review
Compared 28% of the time.
Compared 18% of the time.
Compared 8% of the time.
Compared 23% of the time.
Compared 12% of the time.
Compared 11% of the time.
Also Known As
|Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.|
SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
Learn more about IBM Maximo
Learn more about SolarWinds Web Help Desk
|Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast||Instacart|
Software R&D Company20%
Comms Service Provider14%
No Data Available