We performed a comparison between IceWarp and Symantec Messaging Gateway based on real PeerSpot user reviews.
Find out what your peers are saying about Google, Microsoft, Zimbra and others in Email Applications."The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."
"It's scalable and stable."
"The solution has a very good log-in to the UI when compared to other solutions."
"The groupware module is the most valuable feature."
"An effective, functional, very good tool for controlling resources."
"IceWarp has multiple applications that are easy to use for many people."
"It has great communication capabilities for team chatting and web conferences."
"The solution is highly customizable. You can make rules for domains and configure policies for spam or malware. Messaging Gateway is an on-prem solution, so it's useful for companies without a cloud presence."
"The feature that I like the best is the fingerprinting concept."
"The most valuable features of Symantec Messaging Gateway are advanced content filtering, malware, and antivirus defense."
"What I like most about Symantec Messaging Gateway is its usability. I also find its interface very friendly. The solution has a very good interface."
"The anti-malware and spam features are valuable."
"The solution is excellent at blocking spam."
"The setup is pretty simple."
"Symantec Messaging Gateway has a huge knowledge base about phishing, spamming, spoofing, etc."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"Our customers sometimes have problems receiving mail."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"The false positive submissions must be improved."
"We've had issues in the past where the user finds spam, and Symantec does not recognize it as spam."
"What's lacking when you compare it with Proofpoint and other threat protection solutions is that it does the basic stuff, but we need more advanced threat handling."
"What needs to be improved in Symantec Messaging Gateway is its local partner support, as it's not as technical. The support my company gets from the partner isn't good. Vendor support is good, but local partner support isn't. I'm happy with Symantec Messaging Gateway as a solution, but the problem is with its partner support. To me, Symantec Messaging Gateway is a complete solution, but it can be very difficult to search the web for resolutions to issues or problems you experience from it. If this could be improved or resolved in the next release of Symantec Messaging Gateway, then that would be good."
"They really need to create a good package that competes with Microsoft."
"Symantec Messaging Gateway should include better exclusions and exceptions for better administration."
"In a later release, it would be nice if the messaging gateway supported the cluster feature."
"The product must improve the user dashboards."
IceWarp is ranked 6th in Email Applications with 15 reviews while Symantec Messaging Gateway is ranked 6th in Secure Email Gateway (SEG) with 20 reviews. IceWarp is rated 8.6, while Symantec Messaging Gateway is rated 8.2. The top reviewer of IceWarp writes "A tool that is scalable and can accommodate a large number of users but needs to improve the support it provides to its users ". On the other hand, the top reviewer of Symantec Messaging Gateway writes "A stable and reasonably priced solution that performs well and has a very good malware database". IceWarp is most compared with Google Workspace, Zimbra Collaboration, Microsoft Exchange, Zoho Mail and NetFortris Fonality Voice, whereas Symantec Messaging Gateway is most compared with Cisco Secure Email, Microsoft Exchange Online Protection (EOP), Microsoft Defender for Office 365 and Fortinet FortiMail.
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