We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."
"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
"We have the business activity monitoring, the map, and the MBI modules and they are all very good."
"Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs."
"The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."
"The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks."
"The drafts are easy but what I like about Icinga is that there are many add-ons that you can download."
"The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."
"The most valuable feature is the graphical user interface."
"The initial setup was straightforward. We deployed the solution from new and completed the upgrades."
"The solution is easy to install and it takes a couple of hours."
"It did a good job of the collection and then an investigation of the net flow of information for understanding the applications that were being used at certain locations."
"The people in technical support are very good."
"The interface is user-friendly, making it easy to use."
"Can easily be interconnected with other management systems."
"Improvements are needed in the area of cloud monitoring, as that's a newer feature."
"I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things."
"Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD."
"Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French."
"During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."
"Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."
"At this time, the layout of the website is a bit difficult. It should be more user-friendly for changing the background and logos."
"The integration needs to be improved."
"Complex and overly detailed setup."
"There needs to be more integration of widgets, especially for reporting purposes."
"Technical support can be slow to respond."
"They have had a rather large security breach in the past. It's cost some companies customers."
"It would be good to have high security."
"The solution could improve in many areas, such as the marketing and description of the products, providing areas of improvement, cloud capabilities, and being able to be more streamlined with the current integration points with other applications."
"GUI needs improvement with a more graphical dashboard."
"Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver."
"If you need basic monitoring without dashboards, just monitoring, the plugins are very useful and really cheap. If you want a more complete solution with dashboards and reporting, the EMS solution is great and it is not that much more expensive. It's a good value. Really good."
"Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons."
"Centreon is better than Nagios XI in regards to cost and support response times, when you have a problem. If you have a problem, it costs money to contact the Nagios XI support."
"The pricing works out well for us, given our environment and where we are."
"It's an open-source solution."
"There is a permanent license and also a subscription level which has annual fees. The price of the solution is fair."
"We have a multi-year license for the use of this solution. There are additional costs for recourses in the environment."
"It is relatively inexpensive compared to other products in the same category."
"I find that the pricing is acceptable."
"It is not an expensive product."
"It's expensive and there are costs in addition to the standard licensing."
"There are a lot of sub-products and it just continued to increase the price."
"USD $15,000 annually for maintenance."
Earn 20 points
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Icinga is ranked 32nd in IT Infrastructure Monitoring with 1 review while SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 28 reviews. Icinga is rated 8.0, while SolarWinds NPM is rated 7.8. The top reviewer of Icinga writes "Stable, open-source, easy to use, and checks can be run with Python code or shell scripts". On the other hand, the top reviewer of SolarWinds NPM writes "Make monitoring key performance factors in your enterprise customized and effective". Icinga is most compared with Zabbix, PRTG Network Monitor, Nagios Core, Nagios XI and Datadog, whereas SolarWinds NPM is most compared with Zabbix, ManageEngine OpManager, LogicMonitor, Wireshark and PRTG Network Monitor.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.