We compared Jira and Monday based on our users’ reviews of Project Management Software. After reading the collected data, you can find our conclusion below.
Comparison Results: Users prefer Monday over Jira for project management because of its user-friendly interface, affordability, and better customer service. Jira has valuable features but needs improvement in user interface and reporting capabilities. Technical support for Jira ranges from satisfactory to needing improvement. Monday.com is praised for collaboration capabilities, customizability, and ease of use. It is considered a cost-effective solution that can improve organizational goals and efficiency. Jira is considered the preferred option when it comes to IT ticketing solutions.
"The traceability mapping feature is something that became very useful, especially during releases and bug fixes."
"It's really smart how they connected third-party vendors into their own marketplace. You can create and add apps. Anybody can do it."
"It's an open-sourced product that is easy to customize."
"The most valuable feature of Jira is the reporting feature, which allows us to track our team's tasks."
"We have found the structure, functionality, and how Jira handles the tickets most valuable."
"The feature that I have found most valuable is that it is a quite powerful user tracking system."
"I like seeing which tickets are open and what our response rate is. They have a lot of good metrics in their system to see what's going on."
"The most valuable feature is project management."
"The templates helped me to kick off process solutions for our team."
"The power of the dashboard that the solution gives you means you can do risk, timeline, and cost-benefit analyses for your initiatives. It gives you a complete perspective on the impact of your future decisions and initiatives for the upcoming quarters."
"The solution is great for notification on changes and updates and Excel exporting and we can easily build and customize new boards."
"We can remove, add, and modify a project or task charter easily."
"We love how we can create boards specifically focused on one topic and have all tasks and projects pertaining to that in one place."
"The best feature is the form for requests for new projects."
"The stability is good."
"It is also easy for us to share a viewer account with our exco and they can see where we are with our work."
"It is not intuitive."
"Users can be confused about how to use this tool as it's very complex."
"There needs to be a way to export a user story."
"I would like to see more integration available with more tools."
"I'd like some more features around software testing. I'd like to see some more stuff done around data testing. That's what I'm most interested in."
"They could improve the solution by having a multiple project dashboard to be able to manage many projects KPI's at once, this would really be helpful."
"Reporting is something Jira could work on. The reporting capabilities should have the same flexibility we see in Excel, including the ability to manipulate data and create graphs. They need to have that, so we don't need to export to a spreadsheet."
"Because I am a developer, I would like integration with Git Source Code Management so that for tickets, we can reference the code where the change has happened and where the issue is. This feature might be there, and I probably haven't discovered it."
"A message center that is similar to texting or Facebook Messenger would be useful."
"One item we feel we is missing is more board templates that would allow us to work within the agile methodology."
"Constant updates mean the service is down sometimes, which isn't ideal."
"The user admin module could be more accessible."
"My Work cannot be connected to specific line items in boards or subtasks, and therefore it is currently causing a gap in communication with our team."
"Though it offers full customizability, the table is an area where the product's performance is not quite up to the mark."
"The mobile app is not as user-friendly and as adaptable as I'd like it to be."
"I'd love it if there was an instant messenger built into the product so I could talk with other teammates live in-product, as opposed to needing another solution like Slack, Google for chat, or Signal."
Jira is ranked 5th in Project Management Software with 259 reviews while monday.com is ranked 1st in Project Management Software with 222 reviews. Jira is rated 8.2, while monday.com is rated 9.4. The top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Rally Software and Polarion ALM, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and ServiceNow Strategic Portfolio Management. See our Jira vs. monday.com report.
See our list of best Project Management Software vendors and best Project Portfolio Management vendors.
We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.