JIRA Reviews

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Real User
Managing Director Business Change and Quality Assurance at Blue Cross & Blue Shield of Rhode Island
Sep 01 2016

What is most valuable?

Multiple features make this product a delight to use. Using this for backlog prioritization is the key to either kanban or scrum processes. JIRA does a great job of articulating the story and adding elements to the story to help in the... more»

How has it helped my organization?

Working in a dev shop that is 100% scrum, this tool is invaluable in its insights to how the process is working. Are the stories written well? Is the team executing on the highest priorities? How is the team executing sprint by sprint? All... more»

What needs improvement?

The reporting out of the box is minimal; I would like to see a report-building capability out of the box. Teams have access to more than a dozen out-of-the-box reports with real-time, actionable insights into how their teams are performing... more»
Real User
Fachbereichsleiter with 10,001+ employees
Apr 04 2018

What is most valuable?

The most valuable features are * the easy handling * drag and drop * what you see is what you get. It's, smooth, accessible. It fully supports the Scrum approach, and the Agile way of working, and it has Agile thinking behind it, so this is... more»

How has it helped my organization?

It's a tool that won't change the way that you work, but it supports the way that you work. Agile is changing your teams, changing your organization, the way that you work, and then JIRA will help you doing that across multiple locations, for... more»

What needs improvement?

I struggle with Epics, how they are implemented in JIRA, because they don't work like any other Story, in a good way. I see a list of Epics, but although I can order them, there are some mismatches with how the Epics are used compared to what... more»
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Vendor
Senior Test Engineer at a venture capital & private equity firm with 10,001+ employees
Feb 27 2018

What is most valuable?

The most important is the Agile management, because we use Agile in our everyday tasks. Also, the task manager is important.

How has it helped my organization?

Before JIRA we had to create our PRDs, our product definitions requirements in another feature, then using another tool to organize the combine with all the JIRA tasks. Now with JIRA Tasks, our product technicians can use the JIRA module to... more»

What needs improvement?

Right now, the Task Management feature and Confluence are separate from JIRA itself. So, we have this problem where sometimes these modules don't talk to each other the way we expect them. So many times, links created automatically from new... more»
Real User
R&D manager at a engineering company with 10,001+ employees
Aug 06 2018

What is most valuable?

Workflows, because we cannot employ a different approach depending on the speed of the project or customer. Whether it's research, engineering, or maintaining the process, we can cope with processes easily without adapting the tool, but... more»

How has it helped my organization?

* Visibility * Avoids emails and exchanging information in an informal way. I would rather have a tool that we do everything on. Also, we have access to end user policies where we can configure them and give access to the correct person. We... more»

What needs improvement?

There are no fields to search or to filter by, mainly the ones which use a data around a date and time when something changes. So, you have to use some add-ons and create a lot effort to obtain information from the tool. Thus, you have to... more»
Real User
Java Development Team Leader at Honeywell
Jun 07 2018

What is most valuable?

JQL, which is JIRA Query Language. I can filter all the issues, display the items as I want. It's very flexible. I can define workflows and custom fields and dependencies between issues and projects. And every project can have a custom... more»

How has it helped my organization?

It makes the work process transparent, visible to everyone who needs to know about the current state of the versions, and all that happens. It helps to communicate among different teams, like support, R&D, and QA. Everything is in one... more»

What needs improvement?

I'm using the old version. I haven't upgraded to the new one, so maybe a feature I would be looking for is already there. I don't know. Something I had been looking for was pasting screenshots into issue details, but this was already... more»
See 18 more reviews

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User Assessments By Topic About JIRA

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JIRA Questions

JIRA Projects By Members

JIRA Consultants

What is JIRA?

JIRA has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

JIRA customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.

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