JIRA Reviews

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Alexander Dobry
Real User
Fachbereichsleiter with 10,001+ employees
Apr 04 2018

What is most valuable?

The most valuable features are * the easy handling * drag and drop * what you see is what you get. It's, smooth, accessible. It fully supports... more»

How has it helped my organization?

It's a tool that won't change the way that you work, but it supports the way that you work. Agile is changing your teams, changing your... more»

What needs improvement?

I struggle with Epics, how they are implemented in JIRA, because they don't work like any other Story, in a good way. I see a list of Epics, but... more»

Which other solutions did I evaluate?

We switched because the visualization is a great help. So, really to transfer from a physical Scrum board to a virtual Scrum board implemented... more»

What other advice do I have?

I'm not the selector of the vendor, but from what I can tell, from what our IT selects, the vendor should be * available for global support,... more»
Jonathan Machado
Vendor
Senior Test Engineer at a venture capital & private equity firm with 10,001+ employees
Feb 27 2018

What is most valuable?

The most important is the Agile management, because we use Agile in our everyday tasks. Also, the task manager is important.

How has it helped my organization?

Before JIRA we had to create our PRDs, our product definitions requirements in another feature, then using another tool to organize the combine... more»

What needs improvement?

Right now, the Task Management feature and Confluence are separate from JIRA itself. So, we have this problem where sometimes these modules... more»

Which other solutions did I evaluate?

I used just Excel sheets. JIRA was a major improvement for a variety of reasons listed in other answers.

What other advice do I have?

Learn every module you use (a lot!) before jumping to other modules, like we did, with JIRA Testing and Atlassian Confluence, because the... more»
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rdmanager94851
Real User
R&D manager at a engineering company with 10,001+ employees
Aug 06 2018

What is most valuable?

Workflows, because we cannot employ a different approach depending on the speed of the project or customer. Whether it's research, engineering,... more»

How has it helped my organization?

* Visibility * Avoids emails and exchanging information in an informal way. I would rather have a tool that we do everything on. Also, we have... more»

What needs improvement?

There are no fields to search or to filter by, mainly the ones which use a data around a date and time when something changes. So, you have to... more»

Which other solutions did I evaluate?

Everywhere that I worked, we started by using spreadsheets, then we moved to some free tool, and finally to JIRA.

What other advice do I have?

Understand your own process: What you are looking for, the size of your company, what your budget is, and the larger plans for the future. There... more»
Andrey Agranov
Real User
Java Development Team Leader at Honeywell
Jun 07 2018

What is most valuable?

JQL, which is JIRA Query Language. I can filter all the issues, display the items as I want. It's very flexible. I can define workflows and custom fields and dependencies between... more»

How has it helped my organization?

It makes the work process transparent, visible to everyone who needs to know about the current state of the versions, and all that happens. It helps to communicate among different... more»

What needs improvement?

I'm using the old version. I haven't upgraded to the new one, so maybe a feature I would be looking for is already there. I don't know. Something I had been looking for was pasting... more»

What other advice do I have?

When I am evaluating a product or vendor, I have some intuition about it. I see how the thing is built and works, and I go by my own impression. For me, that is important. And, of... more»
Matt Mullaney
Real User
Partner at a manufacturing company with 501-1,000 employees
Jun 05 2017

What is most valuable?

The configurable workflows and boards make it easy for us to execute and oversee our own unique process. The portfolio... more»

How has it helped my organization?

JIRA has created visibility for our IT organization that did not previously exist.

What needs improvement?

There are some minor quirks, such as zero-point stories not appearing in the portfolio scope. We often poke stories at... more»

What's my experience with pricing, setup cost, and licensing?

It is very cheap if you forego the local instance and stick to the cloud.

Which other solutions did I evaluate?

I previously used CA Agile (a.k.a. ‘Rally’). My company decided to switch to JIRA because we were already using it for... more»

What other advice do I have?

Establish a basic project management methodology and workflow first, with clear roles and responsibilities, and then... more»
Aimee White
Real User
Website and EComm at a retailer with 1,001-5,000 employees
Jun 01 2017

What is most valuable?

Perfect for keeping track of large amounts of bugs, tasks queries and releases for fixes. The SaaS does the job it is supposed to: helps you keep track of your projects. What I like most is the ease of adding users and the obvious nature of... more»

How has it helped my organization?

In reality, it's allowed me to raise and keep track of 700 tickets (bugs, queries, tasks etc) effectively. I can track what tickets are in UAT and which ones are coming out in the next software release. It's very simple. It allows all of... more»

What needs improvement?

I have no areas of improvement that I would push. JIRA does what I need - it allows me to assign tasks and to update my project. Any problems that I have found have been more to do with people entering with a lack of details - rubbish in =... more»
Zaina Ajakie
Real User
Agile Coach & Sr. Project Manager at a retailer with 10,001+ employees
Jun 06 2017

What is most valuable?

The adaptability of the Scrum and Kanban boards for other uses, with careful use of the customization features.

How has it helped my organization?

It has simplified our PM work tremendously, as we switched from VersionOne. We have much more buy-in from dev teams and... more»

What needs improvement?

Ease of administration and customization. It is really clunky in this area. Also, permissions are nice, but they need... more»

What's my experience with pricing, setup cost, and licensing?

The licensing model is annoying. They nickel and dime you.

Which other solutions did I evaluate?

We used VersionOne and it was simply too powerful, so to speak. It was bulky, expensive, and simply became a mess with... more»

What other advice do I have?

Ensure that your admins learn by first installing to a QA server for experimentation, if you are doing it on-premises.... more»
QaAutomac775
Real User
QA Automation at a tech vendor with 501-1,000 employees
Jun 10 2018

What is most valuable?

We use a lot of dashboards and a lot of queries to search for specific bugs related to specific versions. Also, we can provide it to all of our... more»

How has it helped my organization?

Having a tool to manage all your tasks and all your bugs is very useful for any company. We use it a lot to keep track, to see how our... more»

What needs improvement?

I would like to see it connecting to Git. That could be useful. We use it for Stash, but I think there is one for Git also. I don't know if it's... more»

Which other solutions did I evaluate?

We used Bugzilla but its UI was not as user-friendly. The end-user experience was very basic because it's a free tool. It's important to us that... more»

What other advice do I have?

I would rate it at nine out of 10 because there is always room for improvement, but we love this tool and we use it a lot. I would recommend... more»
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What is JIRA?

JIRA has multiple deployment options to provide the flexibility your organization needs.

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