JIRA Reviews

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Alexander Dobry
Real User
Fachbereichsleiter with 10,001+ employees
Apr 04 2018

What is most valuable?

The most valuable features are * the easy handling * drag and drop * what you see is what you get. It's, smooth, accessible. It fully supports the Scrum approach, and the Agile way of working, and it has Agile thinking behind it, so this is… more»

How has it helped my organization?

It's a tool that won't change the way that you work, but it supports the way that you work. Agile is changing your teams, changing your organization, the way that you work, and then JIRA will help you doing that across multiple locations… more»

What needs improvement?

I struggle with Epics, how they are implemented in JIRA, because they don't work like any other Story, in a good way. I see a list of Epics, but although I can order them, there are some mismatches with how the Epics are used compared to… more»

If you previously used a different solution, which one did you use and why did you switch?

We switched because the visualization is a great help. So, really to transfer from a physical Scrum board to a virtual Scrum board implemented in JIRA, as well as so teams can work with us, and collaborate with us, on a Story to produce a… more»

What other advice do I have?

I'm not the selector of the vendor, but from what I can tell, from what our IT selects, the vendor should be * available for global support, should be accessible in 24 hours, if there's a larger issue * able to collaborate with large… more»
Chigozie Okereke
Real User
Senior Quality Assurance at Pegb Technology
May 12 2019

What is most valuable?

The most valuable feature is the flexibility of the configuration, being able to configure it to suit your own needs.

How has it helped my organization?

Based on the flexibility that it offers us, we can adapt to different projects with different cycles. Based on whatever cycle we are working on for a particular project… more»

What needs improvement?

The plugin management needs a lot of work. Sometimes you have issues with plugins and it stumps the vendors, as well as the Atlassian support. I think that more extensive… more»

What's my experience with pricing, setup cost, and licensing?

Licensing is on a monthly basis, and it is based on what you use. There is a base cost and then as you include other items, the cost rises. Our last payment was perhaps… more»

If you previously used a different solution, which one did you use and why did you switch?

I have used a couple of solutions, but I have used this one for my entire career in working with different teams. I have had to integrate my own solution as well, but the… more»

What other advice do I have?

My advice for anyone who is implementing this solution is to ensure that your in-house processes are clear. Things have to be clear, as much as flexible, because if it is… more»

Which other solutions did I evaluate?

Before choosing this solution we evaluated SmartShift for work management, and we also tried Trello.
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Anaya Struncova
Real User
Software Developer at a tech vendor with 201-500 employees
Apr 02 2019

What is most valuable?

The most valuable features or functions that I have found in this software are several but mainly that it is a platform that gives the user the option to customize its… more»

How has it helped my organization?

The implementation of JIRA in the different business departments has allowed us to increase labor productivity since the teams work much more efficiently thanks to the… more»

What needs improvement?

This product or software still requires improvements, especially in its interface since its learning curve is somewhat high because it offers so many features that the… more»

What's my experience with pricing, setup cost, and licensing?

It should be very clear about the plan that you want to implement and what number of users will use it. In this way, you will pay for what you really need and will cover… more»

If you previously used a different solution, which one did you use and why did you switch?

We have not used another solution previously.

What other advice do I have?

This software is ideal for tracking problems, managing, planning and carrying out real-time monitoring of the tasks or projects you want to develop in a much simpler way… more»

Which other solutions did I evaluate?

We did not evaluate other solutions.
Jonathan Machado
Vendor
Senior Test Engineer at a venture capital & private equity firm with 10,001+ employees
Feb 27 2018

What is most valuable?

The most important is the Agile management, because we use Agile in our everyday tasks. Also, the task manager is important.

How has it helped my organization?

Before JIRA we had to create our PRDs, our product definitions requirements in another feature, then using another tool to organize the combine with all the JIRA tasks. Now with JIRA Tasks, our… more»

What needs improvement?

Right now, the Task Management feature and Confluence are separate from JIRA itself. So, we have this problem where sometimes these modules don't talk to each other the way we expect them. So many… more»

If you previously used a different solution, which one did you use and why did you switch?

I used just Excel sheets. JIRA was a major improvement for a variety of reasons listed in other answers.

What other advice do I have?

Learn every module you use (a lot!) before jumping to other modules, like we did, with JIRA Testing and Atlassian Confluence, because the conversation between those modules can be troublesome if you… more»

Which other solutions did I evaluate?

We tried Microsoft, but it only supports task management. It doesn't support creating test sessions the way we like to them. Also, it doesn't support product definition the way JIRA supports us and… more»
rdmanager94851
Real User
R&D manager at a engineering company with 10,001+ employees
Aug 06 2018

What is most valuable?

Workflows, because we cannot employ a different approach depending on the speed of the project or customer. Whether it's research, engineering, or maintaining the process, we can cope with processes easily without adapting the tool, but… more»

How has it helped my organization?

* Visibility * Avoids emails and exchanging information in an informal way. I would rather have a tool that we do everything on. Also, we have access to end user policies where we can configure them and give access to the correct person. We… more»

What needs improvement?

There are no fields to search or to filter by, mainly the ones which use a data around a date and time when something changes. So, you have to use some add-ons and create a lot effort to obtain information from the tool. Thus, you have to… more»

If you previously used a different solution, which one did you use and why did you switch?

Everywhere that I worked, we started by using spreadsheets, then we moved to some free tool, and finally to JIRA.

What other advice do I have?

Understand your own process: What you are looking for, the size of your company, what your budget is, and the larger plans for the future. There are tools that scale better than others and there are solutions that fit to both small and big… more»
Andrey Agranov
Real User
Java Development Team Leader at Honeywell
Jun 07 2018

What is most valuable?

JQL, which is JIRA Query Language. I can filter all the issues, display the items as I want. It's very flexible. I can define workflows and custom fields and dependencies between issues and projects. And every project can have a custom configuration with my fields, my names for fields, my… more»

How has it helped my organization?

It makes the work process transparent, visible to everyone who needs to know about the current state of the versions, and all that happens. It helps to communicate among different teams, like support, R&D, and QA. Everything is in one place and everything is communicated in the same form.

What needs improvement?

I'm using the old version. I haven't upgraded to the new one, so maybe a feature I would be looking for is already there. I don't know. Something I had been looking for was pasting screenshots into issue details, but this was already implemented in the new version. Better user management features… more»

What other advice do I have?

When I am evaluating a product or vendor, I have some intuition about it. I see how the thing is built and works, and I go by my own impression. For me, that is important. And, of course, price and maturity of the product, along with flexibility, are important criteria. I would rate this solution a… more»
Real User
QA Automation at a tech vendor with 501-1,000 employees
Jun 10 2018

What is most valuable?

We use a lot of dashboards and a lot of queries to search for specific bugs related to specific versions. Also, we can provide it to all of our users throughout the company. The ability to change and rewrite tasks is valuable. You can add a… more»

How has it helped my organization?

Having a tool to manage all your tasks and all your bugs is very useful for any company. We use it a lot to keep track, to see how our development is going and how automation is going.

What needs improvement?

I would like to see it connecting to Git. That could be useful. We use it for Stash, but I think there is one for Git also. I don't know if it's a plug-in that exists already, but that could be nice.

If you previously used a different solution, which one did you use and why did you switch?

We used Bugzilla but its UI was not as user-friendly. The end-user experience was very basic because it's a free tool. It's important to us that QA be able to track the issues and, of course, for the developers to be able to track all the… more»

What other advice do I have?

I would rate it at nine out of 10 because there is always room for improvement, but we love this tool and we use it a lot. I would recommend JIRA. Compare all the tools for bug and task management. After that, you'll see that JIRA is by far… more»
Walter Ebeling
Real User
Senior Vice President Global IT Services at a logistics company with 10,001+ employees
Sep 15 2019

What is most valuable?

There is a very flexible configuration of "issues" and related life cycle. On top of it, the number of "add-ons" is overwhelming and of very good quality. I would consider… more»

How has it helped my organization?

Transparency of development projects, as well as approval processes for some business projects, has improved massively. Interaction of business units and IT happens very… more»

What needs improvement?

My main concern is the administration of projects, especially user groups, and this requires root access rights but there is no concept of layered admin rights. Projects… more»

What's my experience with pricing, setup cost, and licensing?

To try this solution, use their cloud offering to get familiar. After that, it's in my view worth the money.

If you previously used a different solution, which one did you use and why did you switch?

We used an open-source system called Mantis, which was considered unsuitable for use outside the IT world.

What other advice do I have?

JIRA, its add-ons, and the Atlassian product world are already very powerful and it is difficult to name significant blank spaces. This is a very powerful solution. Get… more»

Which other solutions did I evaluate?

We went right away to JIRA without evaluating other options.
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JIRA Questions

What is JIRA?

JIRA has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

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JIRA customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.

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