JIRA Reviews

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Alexander Dobry
Real User
Fachbereichsleiter with 10,001+ employees
Apr 04 2018

What is most valuable?

The most valuable features are * the easy handling * drag and drop * what you see is what you get. It's, smooth, accessible. It fully supports the… more»

How has it helped my organization?

It's a tool that won't change the way that you work, but it supports the way that you work. Agile is changing your teams, changing your… more»

What needs improvement?

I struggle with Epics, how they are implemented in JIRA, because they don't work like any other Story, in a good way. I see a list of Epics, but… more»

If you previously used a different solution, which one did you use and why did you switch?

We switched because the visualization is a great help. So, really to transfer from a physical Scrum board to a virtual Scrum board implemented in… more»

What other advice do I have?

I'm not the selector of the vendor, but from what I can tell, from what our IT selects, the vendor should be * available for global support, should… more»
Chigozie Okereke
Real User
Senior Quality Assurance at Pegb Technology
May 12 2019

What is most valuable?

The most valuable feature is the flexibility of the configuration, being able to configure it to suit your own needs.

How has it helped my organization?

Based on the flexibility that it offers us, we can adapt to different projects with different cycles. Based on whatever… more»

What needs improvement?

The plugin management needs a lot of work. Sometimes you have issues with plugins and it stumps the vendors, as well as… more»

What's my experience with pricing, setup cost, and licensing?

Licensing is on a monthly basis, and it is based on what you use. There is a base cost and then as you include other… more»

If you previously used a different solution, which one did you use and why did you switch?

I have used a couple of solutions, but I have used this one for my entire career in working with different teams. I have… more»

What other advice do I have?

My advice for anyone who is implementing this solution is to ensure that your in-house processes are clear. Things have to… more»
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Anaya Struncova
Real User
Software Developer at a tech vendor with 201-500 employees
Apr 02 2019

What is most valuable?

The most valuable features or functions that I have found in this software are several but mainly that it is a platform… more»

How has it helped my organization?

The implementation of JIRA in the different business departments has allowed us to increase labor productivity since the… more»

What needs improvement?

This product or software still requires improvements, especially in its interface since its learning curve is somewhat… more»

What's my experience with pricing, setup cost, and licensing?

It should be very clear about the plan that you want to implement and what number of users will use it. In this way, you… more»

If you previously used a different solution, which one did you use and why did you switch?

We have not used another solution previously.

What other advice do I have?

This software is ideal for tracking problems, managing, planning and carrying out real-time monitoring of the tasks or… more»
Jonathan Machado
Vendor
Senior Test Engineer at a venture capital & private equity firm with 10,001+ employees
Feb 27 2018

What is most valuable?

The most important is the Agile management, because we use Agile in our everyday tasks. Also, the task manager is important.

How has it helped my organization?

Before JIRA we had to create our PRDs, our product definitions requirements in another feature, then using another tool to organize the combine… more»

What needs improvement?

Right now, the Task Management feature and Confluence are separate from JIRA itself. So, we have this problem where sometimes these modules don't… more»

If you previously used a different solution, which one did you use and why did you switch?

I used just Excel sheets. JIRA was a major improvement for a variety of reasons listed in other answers.

What other advice do I have?

Learn every module you use (a lot!) before jumping to other modules, like we did, with JIRA Testing and Atlassian Confluence, because the… more»
rdmanager94851
Real User
R&D manager at a engineering company with 10,001+ employees
Aug 06 2018

What is most valuable?

Workflows, because we cannot employ a different approach depending on the speed of the project or customer. Whether it's research, engineering, or… more»

How has it helped my organization?

* Visibility * Avoids emails and exchanging information in an informal way. I would rather have a tool that we do everything on. Also, we have… more»

What needs improvement?

There are no fields to search or to filter by, mainly the ones which use a data around a date and time when something changes. So, you have to use… more»

If you previously used a different solution, which one did you use and why did you switch?

Everywhere that I worked, we started by using spreadsheets, then we moved to some free tool, and finally to JIRA.

What other advice do I have?

Understand your own process: What you are looking for, the size of your company, what your budget is, and the larger plans for the future. There… more»
Andrey Agranov
Real User
Java Development Team Leader at Honeywell
Jun 07 2018

What is most valuable?

JQL, which is JIRA Query Language. I can filter all the issues, display the items as I want. It's very flexible. I can define workflows and custom fields and dependencies between… more»

How has it helped my organization?

It makes the work process transparent, visible to everyone who needs to know about the current state of the versions, and all that happens. It helps to communicate among different… more»

What needs improvement?

I'm using the old version. I haven't upgraded to the new one, so maybe a feature I would be looking for is already there. I don't know. Something I had been looking for was pasting… more»

What other advice do I have?

When I am evaluating a product or vendor, I have some intuition about it. I see how the thing is built and works, and I go by my own impression. For me, that is important. And, of… more»
Real User
QA Automation at a tech vendor with 501-1,000 employees
Jun 10 2018

What is most valuable?

We use a lot of dashboards and a lot of queries to search for specific bugs related to specific versions. Also, we can provide it to all of our… more»

How has it helped my organization?

Having a tool to manage all your tasks and all your bugs is very useful for any company. We use it a lot to keep track, to see how our development… more»

What needs improvement?

I would like to see it connecting to Git. That could be useful. We use it for Stash, but I think there is one for Git also. I don't know if it's a… more»

If you previously used a different solution, which one did you use and why did you switch?

We used Bugzilla but its UI was not as user-friendly. The end-user experience was very basic because it's a free tool. It's important to us that QA… more»

What other advice do I have?

I would rate it at nine out of 10 because there is always room for improvement, but we love this tool and we use it a lot. I would recommend JIRA… more»
ITDeveloper20
Real User
IT Developer at a financial services firm with 10,001+ employees
Aug 08 2018

What is most valuable?

I can drag and drop to the different statuses. I can go into the task and change it, then I can directly drag and drop it from one status to… more»

How has it helped my organization?

It benefits us because we have globally located teams. Our team members work in different geographies, so the product is a better way to manage… more»

What needs improvement?

There is a difficulty viewing all the attachments because they are shown in one place. I would like attachments to be shown at the comment level… more»

If you previously used a different solution, which one did you use and why did you switch?

We did not have a previous solution.

What other advice do I have?

I would tell a colleague looking for this type of solution to look at Microsoft TFS and VSTS. Most important criteria when selecting vendor: * A… more»
See 21 More JIRA Reviews

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Find out what your peers are saying about Atlassian, Microsoft, Micro Focus and others in Application Lifecycle Management (ALM) Suites. Updated: June 2019.
346,318 professionals have used our research since 2012.

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What is JIRA?

JIRA has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

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JIRA customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.

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