JIRA Reviews

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Alexander Dobry
Real User
Fachbereichsleiter with 10,001+ employees
Apr 04 2018

What is most valuable?

The most valuable features are * the easy handling * drag and drop * what you see is what you get. It's, smooth, accessible. It fully supports the… more»

How has it helped my organization?

It's a tool that won't change the way that you work, but it supports the way that you work. Agile is changing your teams, changing your… more»

What needs improvement?

I struggle with Epics, how they are implemented in JIRA, because they don't work like any other Story, in a good way. I see a list of Epics, but… more»

If you previously used a different solution, which one did you use and why did you switch?

We switched because the visualization is a great help. So, really to transfer from a physical Scrum board to a virtual Scrum board implemented in… more»

What other advice do I have?

I'm not the selector of the vendor, but from what I can tell, from what our IT selects, the vendor should be * available for global support, should… more»
Anaya Struncova
Real User
Software Developer at a tech vendor with 201-500 employees
Apr 02 2019

What is most valuable?

The most valuable features or functions that I have found in this software are several but mainly that it is a platform… more»

How has it helped my organization?

The implementation of JIRA in the different business departments has allowed us to increase labor productivity since the… more»

What needs improvement?

This product or software still requires improvements, especially in its interface since its learning curve is somewhat… more»

What's my experience with pricing, setup cost, and licensing?

It should be very clear about the plan that you want to implement and what number of users will use it. In this way, you… more»

If you previously used a different solution, which one did you use and why did you switch?

We have not used another solution previously.

What other advice do I have?

This software is ideal for tracking problems, managing, planning and carrying out real-time monitoring of the tasks or… more»
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Jonathan Machado
Vendor
Senior Test Engineer at a venture capital & private equity firm with 10,001+ employees
Feb 27 2018

What is most valuable?

The most important is the Agile management, because we use Agile in our everyday tasks. Also, the task manager is important.

How has it helped my organization?

Before JIRA we had to create our PRDs, our product definitions requirements in another feature, then using another tool to organize the combine… more»

What needs improvement?

Right now, the Task Management feature and Confluence are separate from JIRA itself. So, we have this problem where sometimes these modules don't… more»

If you previously used a different solution, which one did you use and why did you switch?

I used just Excel sheets. JIRA was a major improvement for a variety of reasons listed in other answers.

What other advice do I have?

Learn every module you use (a lot!) before jumping to other modules, like we did, with JIRA Testing and Atlassian Confluence, because the… more»
rdmanager94851
Real User
R&D manager at a engineering company with 10,001+ employees
Aug 06 2018

What is most valuable?

Workflows, because we cannot employ a different approach depending on the speed of the project or customer. Whether it's research, engineering, or… more»

How has it helped my organization?

* Visibility * Avoids emails and exchanging information in an informal way. I would rather have a tool that we do everything on. Also, we have… more»

What needs improvement?

There are no fields to search or to filter by, mainly the ones which use a data around a date and time when something changes. So, you have to use… more»

If you previously used a different solution, which one did you use and why did you switch?

Everywhere that I worked, we started by using spreadsheets, then we moved to some free tool, and finally to JIRA.

What other advice do I have?

Understand your own process: What you are looking for, the size of your company, what your budget is, and the larger plans for the future. There… more»
Andrey Agranov
Real User
Java Development Team Leader at Honeywell
Jun 07 2018

What is most valuable?

JQL, which is JIRA Query Language. I can filter all the issues, display the items as I want. It's very flexible. I can define workflows and custom fields and dependencies between… more»

How has it helped my organization?

It makes the work process transparent, visible to everyone who needs to know about the current state of the versions, and all that happens. It helps to communicate among different… more»

What needs improvement?

I'm using the old version. I haven't upgraded to the new one, so maybe a feature I would be looking for is already there. I don't know. Something I had been looking for was pasting… more»

What other advice do I have?

When I am evaluating a product or vendor, I have some intuition about it. I see how the thing is built and works, and I go by my own impression. For me, that is important. And, of… more»
Matt Mullaney
Real User
Partner at a manufacturing company with 501-1,000 employees
Jun 05 2017

What is most valuable?

The configurable workflows and boards make it easy for us to execute and oversee our own unique process. The portfolio… more»

How has it helped my organization?

JIRA has created visibility for our IT organization that did not previously exist.

What needs improvement?

There are some minor quirks, such as zero-point stories not appearing in the portfolio scope. We often poke stories at… more»

What's my experience with pricing, setup cost, and licensing?

It is very cheap if you forego the local instance and stick to the cloud.

If you previously used a different solution, which one did you use and why did you switch?

I previously used CA Agile (a.k.a. ‘Rally’). My company decided to switch to JIRA because we were already using it for bug… more»

What other advice do I have?

Establish a basic project management methodology and workflow first, with clear roles and responsibilities, and then use… more»
Aimee White
Real User
Website and EComm at a local government with 10,001+ employees
Jun 01 2017

What is most valuable?

Perfect for keeping track of large amounts of bugs, tasks queries and releases for fixes. The SaaS does the job it is supposed to: helps you keep track of your projects. What I like most is the ease of adding users and the obvious nature of what… more»

How has it helped my organization?

In reality, it's allowed me to raise and keep track of 700 tickets (bugs, queries, tasks etc) effectively. I can track what tickets are in UAT and which ones are coming out in the next software release. It's very simple. It allows all of those… more»

What needs improvement?

I have no areas of improvement that I would push. JIRA does what I need - it allows me to assign tasks and to update my project. Any problems that I have found have been more to do with people entering with a lack of details - rubbish in =… more»
Zaina Ajakie
Real User
Agile Coach & Sr. Project Manager at a retailer with 10,001+ employees
Jun 06 2017

What is most valuable?

The adaptability of the Scrum and Kanban boards for other uses, with careful use of the customization features.

How has it helped my organization?

It has simplified our PM work tremendously, as we switched from VersionOne. We have much more buy-in from dev teams and we… more»

What needs improvement?

Ease of administration and customization. It is really clunky in this area. Also, permissions are nice, but they need more… more»

What's my experience with pricing, setup cost, and licensing?

The licensing model is annoying. They nickel and dime you.

If you previously used a different solution, which one did you use and why did you switch?

We used VersionOne and it was simply too powerful, so to speak. It was bulky, expensive, and simply became a mess with so… more»

What other advice do I have?

Ensure that your admins learn by first installing to a QA server for experimentation, if you are doing it on-premises. As… more»
See 20 More JIRA Reviews

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What is JIRA?

JIRA has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

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JIRA Software
JIRA customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.

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