We performed a comparison between Siebel CRM and Verint Open CCaaS based on real PeerSpot user reviews.
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Siebel CRM is ranked 5th in CRM with 16 reviews while Verint Open CCaaS is ranked 6th in Workforce Engagement Management. Siebel CRM is rated 7.8, while Verint Open CCaaS is rated 0.0. The top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". On the other hand, Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud, whereas Verint Open CCaaS is most compared with Genesys Cloud CX, Aspect Workforce Optimization, Calabrio WFM, Avaya Workforce Engagement and NICE Workforce Optimization.
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