We performed a comparison between NICE Robotic Automation and Tungsten RPA based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"Provides good automation features."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"The deployment of NICE Robotic Automation is easy."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"The features that we have found the most valuable are the integration of different third-party support and productivity services."
"You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you to run anything inside it."
"The OCR was quite stable and flexible."
"The pricing of the solution is quite good."
"The ability to script information from websites is most valuable. It also seems to be fairly robust and reasonably easy to manage on a server-based deployment. We have a number of robots operating on the central server."
"The product provided all the security controls that we asked them."
"The flexibility to use already-developed components is really good. You can use it for Excel-related operations and other things."
"Kofax handles UIs via the browser well. If it's not possible, they have other features like modeling screen scrapes, etc."
"There is a need for NICE robotics to be more user-friendly."
"There are a few areas for improvement in the installation phase"
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"The solution is not as intuitive as it could be and integrating took a lot of time."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
"Kofax RPA needs to improve integration with SAP and Microsoft. The professional services offered by the tool's team is below par. Its licensing needs to be more modular."
"The technical support must be improved."
"The solution could use some AI integrated features."
"The scalability has room for improvement."
"The process discovery could be a bit better."
"The product has some constraints and performance issues."
"I would like to see them further enhance the OCR, specifically in the multi-language support."
"RPA technology is constantly changing, and sometimes Kofax lags behind."
NICE Robotic Automation is ranked 22nd in Robotic Process Automation (RPA) with 7 reviews while Tungsten RPA is ranked 12th in Robotic Process Automation (RPA) with 24 reviews. NICE Robotic Automation is rated 7.6, while Tungsten RPA is rated 7.4. The top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". On the other hand, the top reviewer of Tungsten RPA writes "A stable product that provides end-to-end solutions for different business problems". NICE Robotic Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate, whereas Tungsten RPA is most compared with UiPath, Microsoft Power Automate, Blue Prism, Automation Anywhere (AA) and SAS Data Management. See our NICE Robotic Automation vs. Tungsten RPA report.
See our list of best Robotic Process Automation (RPA) vendors.
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