Compare Micro Focus Service Manager vs. TOPdesk

Micro Focus Service Manager is ranked 17th in Help Desk Software with 3 reviews while TOPdesk is ranked 13th in Help Desk Software with 1 review. Micro Focus Service Manager is rated 7.0, while TOPdesk is rated 10.0. The top reviewer of Micro Focus Service Manager writes "A better GUI in place but still not user friendly and quite complex to implement". On the other hand, the top reviewer of TOPdesk writes "Fast and easy to implement, with a well-defined process and interaction". Micro Focus Service Manager is most compared with ServiceNow, BMC Helix ITSM and IBM Maximo, whereas TOPdesk is most compared with ServiceNow, JIRA Service Desk and Freshdesk.
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Most Helpful Review
Find out what your peers are saying about ServiceNow, BMC, Atlassian and others in Help Desk Software. Updated: December 2019.
390,232 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The design has been revamped in terms of GUI. The current interface is quite easy to read.Its flexibility and ease of customization are its most valuable features.It gives us better understanding and control of service management.

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This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI.

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Cons
The solution does not interface well with other products and is difficult to implement.Their end-user interface and technical support features could be improved.Pure cloud-based native functionality is lacking.

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An operator is also a user but requires creating two different records.

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Ranking
17th
out of 44 in Help Desk Software
Views
2,464
Comparisons
1,407
Reviews
1
Average Words per Review
105
Avg. Rating
8.0
13th
out of 44 in Help Desk Software
Views
1,806
Comparisons
1,501
Reviews
1
Average Words per Review
115
Avg. Rating
10.0
Top Comparisons
Compared 38% of the time.
Compared 14% of the time.
Compared 10% of the time.
Also Known As
HPE ITSM, HPE Service Manager
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Micro Focus
TOPdesk
Overview

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
Offer
Learn more about Micro Focus Service Manager
Learn more about TOPdesk
Sample Customers
resultspositive, GlobiconCity of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Find out what your peers are saying about ServiceNow, BMC, Atlassian and others in Help Desk Software. Updated: December 2019.
390,232 professionals have used our research since 2012.
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